HP Smart Tank 5107 Inkjet printer

The second-hand printer with ink tanks instead of cartridges works very well. During the ordering process and afterwards, I received several friendly emails from "Laura from Back Market", always with the note "Reply to crm-team@backmarket.com". When I wrote an enthusiastic email to this address immediately after setting up and testing the printer, all I got in reply was "No reply, pas de réponses, ninguna respuesta, no answer" and a reference to help pages. Suggestion: Dismantle this wall and enable direct communication. A

arrived like new, works perfectly, Backmarket is top notch as usual!