Bosch BBS1U224 Unlimited Series 8 Vacuum cleaner

so....we are at the fourth "experience" with BM and I was disappointed (at the fourth PRODUCT there COULD, I repeat "could" also be!) by the delivery time (NOT RESPECTED), by the packaging (VERY LORGE! it seemed I had been delivered a wall-mounted boiler!) and from the condition of the product: in bulk (it could have been!) and dusty, a sign that it has not been sanitised at all (VERY GRAVIOUS!). and again: the battery charger and an accessory (the wide brush for carpets) are missing, which from the photo, both on BM and on the Bosch website, appear to be present. My report was immediately followed by a reply of return but I don't want to return: if there are no missing pieces then I would like to have a DISCOUNT VOUCHER for the next purchases. Thank you