Asus ChromeBook Flip CX5 Core i3-1115G4 3 GHz 256GB SSD - 16GB QWERTY - English

The description says excellent. However, in terms of appearance, the product is mediocre to very mediocre. There are some cracks and dents in the casing. There is also some sort of dent in the keyboard and the product smells strongly of smoky air. I wouldn't normally leave a bad review right away, but considering I've tried to contact them several times with no result, I want to do so anyway. Perhaps I will get in touch now?