Back Market service fee - the price for quality

This fee allows Back Market to invest in quality control with our refurbishers, to offer you the best experience possible when buying refurbished products from us.

Back Market Quality Service
What do I pay?

When shopping on Back Market, the total cost comprises the following:

  • Product price
  • Standard shipping fee
  • BM service fee (maximum 2% of the cart amount and a minimum of £0.49)

 

Cart Amount BM Fee
0 - 50 £0.49
50 - 100 £0.99
100 - 200 £1.99
200 - 300 £2.99
300 - 400 £3.99
400 - 700 £4.99
> 700 £5.99

 

Why does Back Market charge a Service Fee on my order?

Our goal is to create a quality standard as rigorous as when buying new, by monitoring, training and supporting refurbishers, that we pick carefully. 

This requires significant investments, among them:

  • A “quality team” of more than 130 personnel, monitoring performance and reliability of our merchants on a daily basis
  • Tens of mystery orders made monthly to test our refurbishers. Just to make sure they are fully compliant with our quality chart.
  • The Back Market Innovation lab:
    • where we dissect devices sold on Back Market to verify technical quality and share best practices with our refurbisher partners
    • where we fight against repair discouragement. For instance, Apple pops various “Warning messages” when specific components are changed by the refurbishers and not by an Apple-accredited repair center. Our answer; > the Back Market Innovation Lab has built a specific and industrialized welding protocol that enables it to remove the warning message. This solution has a 99%+ success rate.

This service fee also allows us to finance Back Market’s future “environmental” projects, for example the creation of an ecovadis label for our merchants, the introduction of a carbon footprint ratio per product (starting in 2022), and many others!

If you have any ideas or suggestions on how we can improve our actions on quality - please reach out to us: qualitybmfee@backmarket.com

Brian Back Market
By Brian, Marketing Manager Back Market UK & Ireland

When not talking about the latest eco-friendly tech and reducing our carbon footprint, Brian enjoys the odd game of football, a classic horror (book or film) or just to kick back with a beer or a proper Scottish whisky. Slàinte Mhath!

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