Back Market Quality Service

Back Market service fee - the price for quality

28 June 2023


2 mins read


Back Market

Brian

Marketing Manager Back Market UK & Ireland

This fee allows Back Market to invest in quality control with our refurbishers, to offer you the best experience possible when buying refurbished products from us.

What do I pay?

When shopping on Back Market, the total cost comprises the following:

  • Product price

  • Standard shipping fee

  • BM service fee (maximum 2% of the cart amount and a minimum of £0.49)

Cart Amount

BM Fee

0-49.99

£0.49

50-99.99

£0.99

100-149.99

£1.99

150-199.99

£2.99

200-299.99

£3.99

300-399.99

£4.99

400-499.99

£5.99

500-649.99

£6.99

>

650

£7.99

Why does Back Market charge a Service Fee on my order?

Our goal is to create a quality standard as rigorous as when buying new, by monitoring, training and supporting refurbishers, that we pick carefully. 

This requires significant investments, among them:

  • A “quality team” of more than 130 personnel, monitoring performance and reliability of our merchants on a daily basis

  • Tens of mystery orders made monthly to test our refurbishers. Just to make sure they are fully compliant with our quality chart.

  • The Back Market Innovation lab:

    • where we dissect devices sold on Back Market to verify technical quality and share best practices with our refurbisher partners

    • where we fight against repair discouragement. For instance, Apple pops various “Warning messages” when specific components are changed by the refurbishers and not by an Apple-accredited repair center. Our answer; > the Back Market Innovation Lab has built a specific and industrialized welding protocol that enables it to remove the warning message. This solution has a 99%__+ success rate.

This service fee also allows us to finance Back Market’s future “environmental” projects, for example the creation of an ecovadis label for our merchants, the introduction of a carbon footprint ratio per product (starting in 2022), and many others!

If you have any ideas or suggestions on how we can improve our actions on quality - please reach out to us: qualitybmfee@backmarket.com

Back Market

Written by BrianMarketing Manager Back Market UK & Ireland

When not talking about the latest eco-friendly tech and reducing our carbon footprint, Brian enjoys the odd game of football, a classic horror (book or film) or just to kick back with a beer or a proper Scottish whisky. Slàinte Mhath!

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