PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

15,752 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.4/5

  • Accessories

    4.1/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Charley L.

    Verified

    Reviewed 05/11/2025, United Kingdom.

    Coming from someone who has never bought a phone second hand, I decided to upgrade from my Samsung S21 to IPhone 15 Pro Max and I’m not going to buy a new phone again. The phone I bought with “good” quality, battery is 86% health but with no scratches, dents or ANY faults, absolutely perfect. I would suggest just researching who the refurbish company is that does the phone and if they’re good or not. Worth it.

    iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked

    Condition

    Good

    Purchased

    20/10/2025

  • Sofiia Z.

    Verified

    Reviewed 26/02/2026, United Kingdom.

    This phone is absolutely STUNNING. I was worried about buying it for the first time second-hand, but I am totally pleased with the purchase. It came in the best condition possible, that for some time I even forgot this phone wasn’t brand new. Delivery was insanely quick—just one and a half days of waiting. The battery was a gamble, but it came with 100% battery capacity. The process of a purchase was simple, they keep updating you with the delivery very frequently. Also came with a type-C cable and a SIM-removing thing, as well as was wrapped very safely in the box. Overall—absolutely happy with my purchase and defo recommend for others to buy their phones from Back Market ;)

    iPhone 16 Pro Max 256GB - Natural Titanium - Unlocked

    Condition

    Premium

    Purchased

    24/02/2026

  • Ivan N.

    Verified

    Reviewed 27/12/2025, United Kingdom.

    I'm really satisfied with the quality of the product (it was exactly as described in the website). The delivery service was spot on. The phone make my misses eyes shine even brighter this Christmas. Thank you guys. 👌👏🧑‍🎄🎅🎄 10/10 🌟

    iPhone 16 Pro Max 1000GB - Desert Titanium - Unlocked

    Condition

    Premium

    Purchased

    11/12/2025

  • Tibor S.

    Verified

    Reviewed 09/11/2025, United Kingdom.

    Excellent Purchase – Feels Like Brand New! I recently bought a verified refurbished premium iPhone 15 Pro Max, and I couldn’t be happier with my purchase! The phone arrived in absolutely perfect condition — not a single scratch or mark anywhere. It truly looks and feels brand new. The battery was replaced. Highly recommend this option to anyone who wants a premium iPhone experience without paying full price.

    iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked

    Condition

    Premium

    Purchased

    28/10/2025

  • Mishal S.

    Verified

    Reviewed 26/06/2025, United Kingdom.

    Day 1 Review 1. New battery ( Yay 🥳) 2. 2nd day delivery ( Yay 🥳) 3. Very easy and smooth process ( Yay 🥳) 4. paid with klarna 😉🤭 ( Yay 🥳) 5. scratches on the edges (Nay 😒) [but i think that's acceptable as I went for "Good" and not for "Premium"] 6. Overall I am pretty much satisfied with the quick and efficient service. The phone works great. That's all I could say after using it for the first 15hours and the battery is still 50+.

    iPhone 14 Pro Max 128GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    23/06/2025

  • Alfredo P.

    Verified

    Reviewed 25/02/2026, United Kingdom.

    First time buying a refurbished phone, and I'm absolutely amazed how perfect the phone looks, i was expecting some masks and scratches but found nothing just perfect like a brand new one. Thanks Back Market

    iPhone 15 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    11/02/2026

  • Ann B.

    Verified

    Reviewed 08/07/2025, United Kingdom.

    First time using this website recommended by my daughter and I will definitely visit again. Totally happy with my refurbished iPhone 14, excellent condition, easy to use and the whole buying and trading in process was great! Thank you x

    iPhone 14 128GB - Purple - Unlocked

    Condition

    Excellent

    Purchased

    25/06/2025

  • John H.

    Verified

    Reviewed 12/05/2025, United Kingdom.

    Another brilliant purchase from a really good company providing refurbished tech. My iPhone 13 Pro Max looked like it had come straight from the factory. Pristine, all working and such speedy delivery. Cannot recommend Backmarket enough.

    iPhone 13 Pro Max 128GB - Graphite - Unlocked

    Condition

    Good

    Purchased

    01/05/2025

  • David M.

    Verified

    Reviewed 19/01/2025, United Kingdom.

    I was pleasantly surprised. Having not opted for a ‘like new’ product, I expected some minor cosmetic damage. This was not the case. The phone is in great condition and so far so good on all other fronts.

    iPhone 13 mini 128GB - Midnight - Unlocked

    Condition

    Good

    Purchased

    09/01/2025

  • Timilehin O.

    Verified

    Reviewed 31/08/2024, United Kingdom.

    When I say this phone is immaculate I mean like the service was a ten the packaging ten every thing ten I got the phone in good condition that’s was the option I picked and for a refurbished phone this is good like really I will recommend and I am gonna order another phone this week 10/10

    iPhone 13 Pro Max 128GB - Silver - Unlocked

    Condition

    Good

    Purchased

    30/08/2024

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