Loop Mobile's customer reviews

4.4/5

1,880 verified reviews in the last 6 months.

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  • J

    Jacques T.

    4.6/5

    Reviewed in United Kingdom on 8 January 2024

    I really like the idea of re-using existing kit. We've bought multiple items from backmarket (all apple) and very happy each time - cheaper than the official Apple refurbished ones (and the children will scratch their phones in no time anyway). the MacBook Pro was exactly as advertised; it had one small scratch on the shell however the screen is impeccable. and it was thoroughly cleaned. thank you
    MacBook Pro 14" (2021) - QWERTY - English

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    Purchased on the 26 December 2023

  • J

    Jackson C.

    4/5

    Reviewed in United Kingdom on 29 December 2023

    The lightning port and speakers were full of dust and gunk, my phone charger didn’t fit in properly at first, I had to clean it out myself, the “refurbished” iPhone 12 Pro clearly didn’t even have a good clean. Everything else was as expected.
    iPhone 12 Pro

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    Purchased on the 27 December 2023

  • D

    David M.

    5/5

    Reviewed in United Kingdom on 14 February 2024

    I am very pleased with my iPhone 12 Pro that I purchased from back market. I had an iPhone 6 and it broke so it was time for a more update phone. I ordered the phone and it arrived in only two days. It had 98% battery which I was very pleased with. It barely had any scratches after I had purchased the phone in ‘fair’ condition. Would totally recommend for anyone looking for a new phone. Refurbished is very good👍🏿
    iPhone 12 Pro

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    Purchased on the 31 January 2024

  • S

    Sheila L.

    5/5

    Reviewed in United Kingdom on 7 February 2024

    My ‘excellent condition’ iPhone 13 Pro really is in excellent condition. I’m delighted with it. My son bought a reconditioned iPhone from you a year ago and no problems at all. He is still very happy with his purchase. Thanks for a super phone with speedy delivery.
    iPhone 13 Pro

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    Purchased on the 24 January 2024

  • M

    Matt S.

    4.5/5

    Reviewed in United Kingdom on 2 November 2023

    Had a bad first experience with a poorly refurbished iPhone 12 Pro, rated "Good" which arrived with visible gaps around the camera, screen that wasn't flush, and - most irritatingly - a lock button having no spring (effectively a dead button). I got a refund and was ready to write off Back Market, but I decided to try again. This time I got a phone refurbished by Loop. Rated "Very Good" this time. Really I couldn't be happier with the phone or the service. Arrived safely in just 2 days, could pay in three via Kalrna, and the phone is indistinguishable from brand new, and is working perfectly for less than 50% of the cost of a new one. Happy end to the tale. I really can't imagine ever buying new again.
    iPhone 12 Pro

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    Purchased on the 31 October 2023

  • A

    Azarah C.

    4.6/5

    Reviewed in United Kingdom on 16 October 2023

    I ordered the iPhone 12 pro in excellent condition. Overall I’m really happy with it, the screen is in very good condition and the back is also good, the one camera lense cover I can just tell has been repaired as it’s a little bit skew. The side of the phone also has some scratch marks, but it is expected with a refurbished phone. The service was great, it came within 3 days of ordering
    iPhone 12 Pro

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    Purchased on the 30 September 2023

  • A

    Andrew M.

    4.8/5

    Reviewed in United Kingdom on 18 February 2024

    I’m very pleased with the refurbished iPhone 12 Pro that I have bought from Backmarket. It is in excellent condition with good battery strength, and it has worked perfectly so far. It was also delivered very promptly. I’m very happy to recommend Backmarket
    iPhone 12 Pro

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    Purchased on the 4 February 2024

  • N

    Nigel S.

    4.8/5

    Reviewed in United Kingdom on 12 October 2023

    Great choice and quick delivery of my refurbished iPhone 12 Pro. I chose excellent condition and it does look almost brand new. I’ve had it nearly a month now and it’s all working fine. I’m very happy with my purchase through backmarket.
    iPhone 12 Pro

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    Purchased on the 28 September 2023

  • B

    Bindi K.

    5/5

    Reviewed in United Kingdom on 22 December 2023

    Absolutely amazing never thought about ordering an item refurbished, let alone a whole iPhone 14 pro max. I cant believe how over the moon i am with this product. Ordered in excellent condition, I definitely got what i payed for. Thank you so much back market.
    iPhone 14 Pro Max

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    Purchased on the 20 December 2023

  • A

    Alison O.

    5/5

    Reviewed in United Kingdom on 20 February 2024

    I went for the iPhone 12 Pro 512 GB in excellent condition and could not be happier with my purchase. Having read the reviews, I was careful to choose one refurbished by Loop Mobile, as they seemed to have the best feedback. The phone arrived within 48 hours of placing the order. A couple of very minor scuffs on the metal but the screen and camera lenses look immaculate and the battery health more than acceptable at 88%. Excellent value for money and a big step up from my old 7 plus, which I also purchased from Back Market. With this kind of service, I have no idea why anyone would want to buy a new phone. Top job guys!
    iPhone 12 Pro

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    Purchased on the 4 February 2024