Seller reviews, items and info

Approved seller with 3.3/5 Stars ratingTrusted on Back Market for

Overall rating

60 verified reviews

Rating details

  • Overall performance

    3.2/5

  • Appearance

    3.8/5

  • Accessories

    3.6/5

  • Battery

    3.3/5

  • Lens & Camera

    3.7/5

  • Packaging

    3.8/5

  • Shipping

    3.6/5

Reviews

  • Angela G.

    Verified purchase

    Reviewed 22/09/2021, United Kingdom.

    I ordered space grey but black came apart from that it is absolutely perfect, very happy with phone.

    iPhone 8 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    10/09/2021

  • Julie O.

    Verified purchase

    Reviewed 26/09/2021, United Kingdom.

    this was an upgrade from my iphone 6 and i am very impressed - camera quality is horrific it never focuses😐, sound is great only issue is i got this in mint condition however the battery capacity is at only 97%, not a big deal tho as the battery is still 10 times better than the one i had with my iphone 6, despite it being at 100% capacity - honestly didn’t know how much of a luxury it was to be able to use your phone at 1% and not have it lag or bug out :))) sometimes the screen doesn’t respond a bit when i type, but that might be because i’m a fast typer and i press th screen quite softly. only other issue was the delivery, was supposed to come in 48 hours but actually came 4/5 days later but it wasn’t really a big deal,, all in all very happy with this phone!!

    iPhone 8 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    11/09/2021

  • R R.

    Verified purchase

    Reviewed 14/01/2022, United Kingdom.

    Excellent condition,delivery by DHL kept me waiting in all day & evening for nothing, (they could have texted me), the phone is good, only small gripe it didn't include the tool for opening the sim-card tray. I'm happy with it, thanks.

    Galaxy S8 64GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    29/12/2021

  • Victoria G.

    Verified purchase

    Reviewed 08/10/2021, United Kingdom.

    Have bought reconditioned phones before with no issues, but not the case this time. Ordered on 12 Sept and phone was delivered within 2 days. On first appearance it looked in great condition, switched on fine but would not recognise my new payg sim. Went to the o2shop who tested the sim and advised the problem was with the phone itself. Contacted the seller who was very polite and tried sending ideas on how we might fix it, to no avail. They then sent a return label (which I had to wait 3 days for being the weekend) with a return address in France! I packaged the phone and dropped it at a DHL collection point, only to then get a call the following day from DHL saying they couldn't accept it as an invoice hadn't been supplied with it and they wanted to send it back to me. I explained I had followed the instructions and printed the label provided, in the end a helpfulady at the DHL warehouse completed the required invoice over the phone with me. I got no further contact from the seller and chased myself as the terms state they have 3 days to repair/replace. Following 2 chase ups to the seller I got an email from backmarket saying it was not repairable would I like a replacement, I said yes could they please process ASAP. Then got another email the next day saying no replacement available and a refund will take 5 days. Meanwhile have a teen without a phone for almost a month. Very disappointed with the product and service, will go back to CEX and start all over . I do not recommend this site.

    iPhone X 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    11/09/2021

  • Luca C.

    Verified purchase

    Reviewed 02/12/2021, United Kingdom.

    the iphone was faulty. Sent back to vendor on their request. They said they instructed Backmarket to refund me, but nobody contacted me since. Backmarket not responding to the chat.

    iPhone 7 128GB - Red - Unlocked

    Condition

    Excellent

    Purchased

    24/10/2021

  • Daniel P.

    Verified purchase

    Reviewed 26/10/2021, United Kingdom.

    touchscreen stopped working after a week, ended up having to smash it.

    iPhone 8 Plus 64GB - Space Gray - Unlocked

    Condition

    Fair

    Purchased

    10/10/2021

  • Bev L.

    Verified purchase

    Reviewed 18/10/2021, United Kingdom.

    Very pleased with product and after sales service

    iPhone 7 32GB - Black - Unlocked

    Condition

    Good

    Purchased

    26/09/2021

  • John S.

    Verified purchase

    Reviewed 05/10/2021, United Kingdom.

    Delivered almost on the advised time and in use works well, well suited.

    iPhone 7 32GB - Black - Unlocked

    Condition

    Good

    Purchased

    21/09/2021

  • Paul E.

    Verified purchase

    Reviewed 26/09/2021, United Kingdom.

    Arrived on time, condition good as new

    iPhone 8 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    11/09/2021

  • Joe K.

    Verified purchase

    Reviewed 19/09/2021, United Kingdom.

    phones battery was in ‘service’ condition so i requested a return and refund and haven’t gotten a single response back

    iPhone X 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    12/09/2021

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