Customer reviews

I ordered space grey but black came apart from that it is absolutely perfect, very happy with phone.

this was an upgrade from my iphone 6 and i am very impressed - camera quality is horrific it never focuses😐, sound is great only issue is i got this in mint condition however the battery capacity is at only 97%, not a big deal tho as the battery is still 10 times better than the one i had with my iphone 6, despite it being at 100% capacity - honestly didn’t know how much of a luxury it was to be able to use your phone at 1% and not have it lag or bug out :))) sometimes the screen doesn’t respond a bit when i type, but that might be because i’m a fast typer and i press th screen quite softly. only other issue was the delivery, was supposed to come in 48 hours but actually came 4/5 days later but it wasn’t really a big deal,, all in all very happy with this phone!!

Excellent condition,delivery by DHL kept me waiting in all day & evening for nothing, (they could have texted me), the phone is good, only small gripe it didn't include the tool for opening the sim-card tray. I'm happy with it, thanks.

Have bought reconditioned phones before with no issues, but not the case this time. Ordered on 12 Sept and phone was delivered within 2 days. On first appearance it looked in great condition, switched on fine but would not recognise my new payg sim. Went to the o2shop who tested the sim and advised the problem was with the phone itself. Contacted the seller who was very polite and tried sending ideas on how we might fix it, to no avail. They then sent a return label (which I had to wait 3 days for being the weekend) with a return address in France! I packaged the phone and dropped it at a DHL collection point, only to then get a call the following day from DHL saying they couldn't accept it as an invoice hadn't been supplied with it and they wanted to send it back to me. I explained I had followed the instructions and printed the label provided, in the end a helpfulady at the DHL warehouse completed the required invoice over the phone with me. I got no further contact from the seller and chased myself as the terms state they have 3 days to repair/replace. Following 2 chase ups to the seller I got an email from backmarket saying it was not repairable would I like a replacement, I sa...

Delivered almost on the advised time and in use works well, well suited.

the iphone was faulty. Sent back to vendor on their request. They said they instructed Backmarket to refund me, but nobody contacted me since. Backmarket not responding to the chat.

Hi I can’t give you a review yet as I got the phone for my husband for Christmas so until he inwraps it and uses it I can’t say what I think! However, so far so good... it arrived in good time and looks in really lovely condition! So fingers crossed!! Will keep you posted

Very pleased with product and after sales service

touchscreen stopped working after a week, ended up having to smash it.

Arrived on time, condition good as new