Refurbished price:£267.00
Versus £1,049.00 new

Battery
4.1/5
Shipping
4.2/5
Lens & Camera
4.3/5
Accessories
4/5
Packaging
4.4/5
Overall performance
4.1/5
Appearance
4.2/5
Reviewed 29/04/2026, United Kingdom.
Great device. Been using it for 2 months already. No glitches
Condition
Fair
Purchased
06/03/2026
Reviewed 29/03/2026, United Kingdom.
Perfect condition and clean
Condition
Excellent
Purchased
14/03/2026
Reviewed 02/03/2026, United Kingdom.
Here’s the thing with showing your ‘best’ reviews upfront… you have to live up to them. My order was simply a financial transaction. I paid a fee, the reseller eventually sent the phone. There was no making me feel special or valued. Even though I paid for express delivery, the phone was dispatched at the very last minute within the timeframe, and the phone is just that, a phone. It works and is not broken unlike my old one. So if Backmarket insist on showing the ‘amazing service’ reviews first, they might want to make sure all their reseller partners are on board with providing the same level of service.
Condition
Excellent
Purchased
17/02/2026
Reviewed 16/02/2026, United Kingdom.
Condition
Excellent
Purchased
03/02/2026
Reviewed 27/12/2025, United Kingdom.
I bought a tablet on 8 December and returned it on the 16th, but I still have not received any response or refund after two weeks. Still waiting for the customer service to sort it out with the seller.
Condition
Fair
Purchased
06/12/2025
Reviewed 07/12/2025, United Kingdom.
The device was MDM locked which was not apparent till after I had transferred all data from old phone. The new phone was then locked on the Management Device page so I could not access settings to reset it. Backmarket asked me to return the phone to the seller for refund despite the fact they knew all my data was on the phone. I refused to expose my data to the already discredited seller. Despite breaking many of their headline promises that phones will be a ‘clean slate’, ‘not locked’ and ‘customer peace of mind’ Backmarket customer services then hid behind the small print of their policies and refused to refund or replace the phone until I had returned it. Extremely poor customer service and irresponsible advice to expect a customer to deliberately put themselves in such a vulnerable position.
Condition
Good
Purchased
26/11/2025
Reviewed 24/07/2025, United Kingdom.
It’s really great.
Condition
Excellent
Purchased
07/07/2025
Reviewed 06/07/2025, United Kingdom.
Would definitely recommend came quicker than expected too !
Condition
Excellent
Purchased
21/06/2025
Reviewed 22/01/2024, United Kingdom.
So, I bought my very own first mobile device from back market. The experience is astounding. And from my experience, I suggested this to one of my relative.
Condition
Good
Purchased
25/06/2023
Reviewed 06/09/2023, United Kingdom.
your product and service was first class. The iphone looked as if it was new and was a doddle to set up and transfer from my old android phone. Thank you and keep up th good work!
Condition
Good
Purchased
18/08/2023