Seller reviews, items and info

Approved seller with 4.2/5 Stars ratingTrusted on Back Market for

Overall rating

7,236 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4/5

  • Lens & Camera

    4.3/5

  • Overall performance

    4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Sara E.

    Verified purchase

    Reviewed 21/06/2024, United Kingdom.

    Très haute qualité

    iPhone 13 128GB - Midnight - Unlocked

    Condition

    Fair

    Purchased

    28/05/2024

  • Schena G.

    Verified purchase

    Reviewed 18/03/2025, Italy.

    I have tried buying refurbished iPhones from different companies, and I have to say with absolute certainty that I have been very happy here. When they say the grade is excellent, it's really true. Thank you.

    Translated from Italian

    iPhone 7 128GB - Argento

    Condition

    Excellent

    Purchased

    13/03/2025

  • Fanny B.

    Verified purchase

    Reviewed 26/06/2026, France.

    After having my first iPhone 13 replaced due to a microphone issue, the replacement was quick and of a high standard. The new iPhone is perfect – no scratches and no more microphone issues!! Thank you, BackMarket

    Translated from French

    iPhone 13 128 Go - Minuit - Débloqué

    Condition

    Excellent

    Purchased

    08/06/2026

  • Michele C.

    Verified purchase

    Reviewed 09/12/2024, Italy.

    Excellent experience, seriousness and fairness of the Back Market service. . iPhone 12 Pro purchased as a gift but unfortunately the recipient did not deserve it. I received proper instructions, refund as expected and super fast turnaround time. I was still very satisfied.

    Translated from Italian

    iPhone 12 Pro 128GB - Grafite

    Condition

    Excellent

    Purchased

    28/11/2024

  • Frédéric C.

    Verified purchase

    Reviewed 28/06/2026, France.

    Hello, We have received our refurbished iPhone 13 from Concorde Service Centre. The phone arrived with a cable, but no tempered glass screen protector or protective case. We have been Back Market customers since 2018 and have placed several orders; we find this a shame as our last three orders were in January 2026. We would have appreciated a gesture of loyalty with this latest order, even in the form of simple accessories. Whilst not essential, this sort of gesture is appreciated and would have made us feel valued as loyal customers. We hope that Back Market will take our feedback into consideration to improve our future shopping experience on your platform. Kind regards, Frédéric CHAPELAIS

    Translated from French

    iPhone 13 128 Go - Minuit - Débloqué

    Condition

    Excellent

    Purchased

    16/06/2026

  • Dionisie S.

    Verified purchase

    Reviewed 27/04/2025, France.

    Excellent condition it was like new and the battery has 91%, the only downside is that it fell about 20cm and even with a protective shell it already has an impact on the rear glass a little disappointed with the resistance but otherwise it's perfect.

    Translated from French

    iPhone 15 Pro Max 256 Go - Titane Noir - Débloqué

    Condition

    Excellent

    Purchased

    10/04/2025

  • Nikolina S.

    Verified purchase

    Reviewed 05/04/2026, Austria.

    The mobile phone looks like new, everything works perfectly. Fast delivery. I can only recommend it!

    Translated from German

    iPhone 12 Pro Max 256GB - Silber - Ohne Vertrag

    Condition

    Excellent

    Purchased

    26/03/2026

  • Bernard R.

    Verified purchase

    Reviewed 16/11/2025, France.

    This device is superb. I had a bad experience with refurbished devices. But this time I have the impression that your company is serious and so I'll be interested in buying other devices, including an Apple Watch, very soon. In the meantime, I'm enjoying this iPhone 12. Thank you

    Translated from French

    iPhone 12 Pro 128 Go - Graphite - Débloqué

    Condition

    Excellent

    Purchased

    05/11/2025

  • Florian R.

    Verified purchase

    Reviewed 29/09/2025, France.

    So the IPhone XS is in exceptional condition everything works perfectly but as it's a refurbished phone the only thing I can advise against is the screen I find the colour is less flashy than my old IPhone 12 maybe it's the age of the model but I'm not sure and I still recommend this phone in perfect condition.

    Translated from French

    iPhone XS 256 Go - Gris Sidéral - Débloqué

    Condition

    Excellent

    Purchased

    12/09/2025

  • Vivien T.

    Verified purchase

    Reviewed 17/06/2026, Germany.

    The smartphone is in excellent condition. I bought it for my daughter’s birthday and I’m more than satisfied. Delivery was incredibly fast – it arrived just two days later. All in all, a completely hassle-free experience. I’d happily do it again :)

    Translated from German

    Galaxy A23 5G 128GB - Blau - Ohne Vertrag

    Condition

    Good

    Purchased

    02/06/2026

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