Customer reviews

Back market is a no brainer, saved a couple of hundred pounds on my order compared to apple direct

Best choice ever in a great price. Really recommended Back Market.

Ok

Great stuff. Thabk you

The phone arrived with 80% battery health as expected, as well as and with some scratches on the back. However, there were several visible scratches on the screen, which wasn’t expected given I ordered a phone in “good” condition. Additionally, the charging cable that came with it was faulty. I was originally offered a voucher to replace it, which I was later told was not possible, so then got a refund of £10 instead, which I used to order an authentic Apple charger instead. I had some issues with device performance (battery/phone overheating, awful battery performance, intermittent unresponsive screen/speakers and network issues), and although I sent it off to be repaired (with the 12 month warranty), the phone was sent back with no information on what was checked or any fixes that had been done. For all I know the seller could have done nothing as I have no record what they actually checked. Backmarket customer service was great, but I can’t say much for the seller themselves, as they gave me zero information. In the end I traded in the phone after just over a year, and have now got a new one. As a result I’m a bit reluctant to order a phone from here in “good” condition again...

Initially the phone was working well but after a short while it started to play up. As suggested by BM I reported this to the seller but they never got back to me.

I paid an extra £10 for next day delivery and is hasn't turned up.