Customer reviews

I was looking to upgrade my iPhone XR and was torn between the 13 Pro and 13 Pro Max. I ideally wanted to get one from Apple’s Certified Refurbished store, but at the time only iPhone 12’s were available and I’d heard issues about them running hot. I was doing my best to patiently wait for Apple’s 13 Pro’s to show up, but then I found BackMarket - and I’m so glad I did. I’ve only ever bought new before, so I was definitely taking a risk going for refurbished, but with a 30 returns policy (which was extended over the Christmas Period when I bought) I thought if I see a good price, I’ll take the risk! I ended up going for an iPhone 13 Pro Max 256GB Graphite model in Good condition, and the only damage was a minor scrape in the upper right corner, only on the edge of the phone. The screen, camera’s and rest of the bodywork were in mint condition. The battery health was at a stunning 98% max capacity, and the thing lasts two days with decent usage before needing a charge (still only gets to about 10-20%). The size of the Pro Max compared to an XR feels like a natural progression, and the 120Hz Pro Motion is a night and day difference. Can’t recommend the phone or back market enough...

The service was very efficient and the iPhone XR 128GB was received on time. We chose a phone in 'good' condition but were pleased to see there were virtually no marks on it other than a tiny bit of paint finish missing around the camera lens. The only negative we have discovered so far is that the battery only charges to 80% of its original capacity. We have accepted this is likely to be normal on a reconditioned phone where the battery is the original although we understand at this point it is normally recpommended the battery be replaced!

I can thoroughly recommend Back Market as a place to go for a refurbished phone. My old iPhone was dying but I was hesitating getting a brand new one. So glad Back Market came up on a Google search! I am totally delighted with my purchase, a 3 year old iPhone at a quarter of the price I'd pay for a brand new one. I opted for a 'good' category model and as others have said in reviews, it came in perfect condition. No scratches, beautifully clean, quick delivery, great communication and easy to set up. I am recommending you to friends and family as a great way of saving money and recycling in such a very positive way.

I am happy to leave a positive review for my experience with the iPhone 12 Pro Max 128 GB - Graphite - Unlocked purchased through Back Market. Firstly, the customer service was excellent. I had an issue with the DPD driver posting my phone to an unknown location, but the team at Back Market was very responsive and worked quickly to resolve the issue. They were friendly and professional, and I appreciated the effort they put in to ensure that my experience was a positive one. In terms of the product itself, I am extremely satisfied with the iPhone 12 Pro Max. It is a high-quality phone with a sleek design and powerful features. The 128 GB storage is more than enough for my needs, and the graphite color is sleek and stylish. Overall, I am very pleased with my experience with Back Market and will definitely consider using their service in the future to purchase other products. The combination of excellent customer service and high-quality products makes them a great choice for anyone in the market for a new phone or other electronics.

I have to say I was dubious about buying a second hand phone The phone arrived a day earlier than I expected 👍 I bought one in fair condition it arrived looking as if it was just bought from an Apple store! Not a mark on it I looked at the same model in my local CEX and cash converters and it was double the price! Five stars

The iPhone 12 Pro Max is a high quality device with an amazing panel. The size and shape is perfect for somebody with big hands like myself. It’s a bit on the heavy side but that’s fine as it makes up for the specs. Only issue with this phone is the battery power. If this phone lasted 24-48 hours then it would be easily one of the best phones ever!

Hi guys your service was outstanding from beginning to the delivery also my I phone 12 mini was in mint condition so pleased I found you guys on the Internet so for anyone who wants a great deal with great value and excellent quality I guarantee you won't be disappointed.

I have never been so satisfied when purcasing a mobile honestly, delivery was very fast came witin 2 days and the device was like super new not even a scratch! I recommend black market highly you will not be disappointed. I wil most likely buy from here again, a big thank you for your services and satisfaction.

Absolutely mint condition and works perfectly , what is the point in paying top money for a new phone when back market are here . You’ve saved me several hundred pounds and I’ll be coming to you for my next phone . Regards Rich

I actually bought this for my eldest daughter and she is absolutely delighted with it. No marks on it, the battery so far lasts well and she can make calls with ease and everything else she does on it. Very happy and will definitely use Back Market in the future and will recommend to anyone I know wanting another phone. Came with charge wire which works fine.