- S
Sidra N.
Purchased on the 21 June 2025
Verified purchaseI was a little unsure about buying a refurbished phone, but Back Market has completely changed my view! My iPhone 13 Pro arrived fast, well-packaged, and in near-perfect condition — honestly, it looks and feels brand new. Not a scratch on it! The phone runs smoothly, the battery life is excellent, and all the features — camera, Face ID, display — work flawlessly. I saved a lot compared to buying new, and it feels great to make a more eco-friendly choice too. Customer service was clear and helpful, and the 1-year warranty adds real peace of mind. This is hands down the best tech purchase I’ve made in a while. Highly recommend Back Market to anyone considering a refurbished phone. I’ll definitely be shopping here again!
Condition
Good
Reviewed in United Kingdom on 12 July 2025
- S
Sarah A.
Purchased on the 30 June 2025
Verified purchaseI honestly couldn’t be happier. From start to finish, the whole experience was smooth, fast, and surprisingly exciting. The phone arrived quicker than I expected, was extremely well-packaged, and looked practically brand new even though it was refurbished and it came the next day!! I was a little skeptical at first buying a refurbished phone, but Back Market completely changed my mind. The quality is amazing, everything works perfectly, and I saved a ton of money compared to buying it new. Plus, I love knowing I made a more sustainable choice for the planet. Customer service was also excellent. I’d definitely recommend Back Market to anyone looking for a great phone without the huge price tag. Honestly, I’m really, really happy. 10/10 experience!
Condition
Good
Reviewed in United Kingdom on 1 July 2025
- F
Frank K.
Purchased on the 8 June 2025
Verified purchaseMy Samsung phone came promptly. Ordered the "Good" category and was more than pleased with the condition of the device. To be honest - I could not see any signs of wear. Set up my phone with no problem. BackMarket have one very happy customer here and I would highly recommend them.
Condition
Good
Reviewed in United Kingdom on 24 June 2025
- S
Suki C.
Purchased on the 29 November 2024
Verified purchaseReally impressed with the website and the delivery. This was the first time buying a refurbished phone . The phone was in immaculate condition and the price paid for it was really reasonable. I brought the phone as a present for my child and he was happy with it. Would definitely buy from backmarket again.
Condition
Good
Reviewed in United Kingdom on 4 January 2025
- N
Nicholas D.
Purchased on the 6 August 2025
Verified purchaseEverything uploaded from my old iPhone 11 and the experience was relatively easy. The 12 mini is a nice phone for the price and an upgrade from my last phone. I prefer to buy 2nd hand and have a sim only contract; no pressure and no big monthly bills.
Condition
Good
Reviewed in United Kingdom on 27 August 2025
- C
Catherine C.
Purchased on the 14 August 2025
Verified purchaseDelighted with my 12mini. Fits beautifully in my handbag. Had to learn a few new skills as my last IPhone was pretty ancient. It was delivered so quickly and I was very happy with the condition. The case was a bonus.
Condition
Good
Reviewed in United Kingdom on 24 August 2025
- T
Tony H.
Purchased on the 12 July 2025
Verified purchaseVery pleased with phone. Came as I had requested, ie screen as new, case with only minor blemishes. Transferred all info over off my IPhone SE and only have had minor tweaks to make new phone perfect. Had estimate for my old phone, sent it away, condition I reported accepted, money in bank within a few days. Total experience 10/10. Thank You - will use you next time.
Condition
Good
Reviewed in United Kingdom on 28 July 2025
- M
Matthew G.
Purchased on the 16 June 2025
Verified purchaseI ordered the Good condition 13 mini and after a wipe and polish (it wasn't clean) it was almost mint. Great price, quick delivery, great product, would buy again here without hesitation. Nice to get a free case as well.
Condition
Good
Reviewed in United Kingdom on 2 July 2025
- A
Adam Q.
Purchased on the 1 August 2025
Verified purchasePhone was in mint condition, the only thing I could moan about is that when I first switched it on it warned me that there was a camera been repaired with an unauthorised part and makes the phone warranty void, which isn’t really a big thing because it’s out of warranty anyway being a few years old, hence why I gave 5 stars.
Condition
Good
Reviewed in United Kingdom on 18 August 2025
- S
Scarlett L.
Purchased on the 25 July 2025
Verified purchaseI really needed a new phone but I didn't have the budget for the phone i wanted. I'm really happy with this phone. Minimal scratches and a fraction of the price. Haven't had any issues with the phone so far very happy!!
Condition
Fair
Reviewed in United Kingdom on 10 August 2025