I have ordered many times of back market, and never had an issue with anything I love my new earbuds even though there refurbished I could not tell that they had been used at all packaged as if they had never been open really pleased

I was a little bit skeptical, as I had bought refurbished devices previously and had bad experiences with the quality, mind you from a different site. I couldn't be happier with my purchase, the device has no signs of use and I was glad to see the stylus provided with it also. It was well packed in a generic box and massive bubble bags. Device is flawless and works perfectly. Was here the next day after ordering the previous afternoon via dpd

As usual, Backmarket have lived up to expectations. The tablet has already earned its keep and is going to be a game changer. Excellent service, excellent condition, excellent packaging and delivery. I will continue to buy from and recommend Backmarket.

I expected a refurbished S9 tablet in excellent condition as advertised, I got a brand new sealed S9 tablet. I don't know how I could be anything but overjoyed.

"Buyer Beware" I didn't know this before this experience, but be warned that - in their own words - "Back Market is a global marketplace including more than 1,500 sellers of refurbished devices" I've bought two Samsung tablets from Back Market and in both cases the tablets themselves have been great and they were received extremely quickly. However the advert for my most recent purchase turned out to be grossly misleading as it contained various photographs showing the tablet - complete with the Samsung S-Pen - attached to a keyboard and the "Seller Comment" actually included the text "Complete with Samsung S-Pen". I'd been looking at three identical tablets but the other two adverts featured neither the keyboard nor the S-Pen. Unfortunately my new tablet arrived without these accessories and having contacted customer support I was disappointed and annoyed to be told that the seller had neither item available. I could have returned the tablet for a full refund but did not wish to do this as the tablet itself was OK. I was however offered either a refund of £12 or an S-Pen to be sent to me - there was no mention of recompense for the missing keyboard. After a further enquiry I was then offered a refund of £20 to cover both items: the seller was apparently valuing a keyboard at just £8. I remarked that £20 was insufficient to purchase both items, reminded Back Market of the misleading nature of the advert and received the following message from their customer support: "In addition to the partial refund of £20 that the seller will provide, I will assist you with a credit of £25 for the S-Pen" . The wording suggested to me that the seller would be refunding £20 and that Back Market would themselves refund an additional £25, which I assumed was to protect their good name? That would have been acceptable but then I received another message informing me that the £20 refund had now been declined. Given that Back Market are just an intermediary between sellers and purchasers I appreciate that it would be impossible for them to guarantee the accuracy of what sellers purport to have for sale. The lesson here can only be: don't rely on the photographs and don't rely on the text - and if you can't rely on the photographs or the text, what on earth is the advert doing? I've had enough of this now but if I ever use Back Market again (doubtful at the moment) I will be making a separate enquiry to ascertain precisely what's included and indeed what the full specification of the product really is.

Ordered my tablet which arrived the next day, nicely packaged and came with original charging cable and stylus pen.. totally amazed at how the newer tablets have evolved in tech and quality, it as literally as new at a great discount!.. my 5th purchase from back market, can't recommend highly enough!

Everything appears to work well ,it talks to me when I log in, don't know why! It has given me an extra G mail address which I don't need or want. I already have a G Mail address that I don't use, now I have two! I use Hotmail which appears to work well for me, why change? I will just delete the two G Mail addresses if that's possible

Very happy with my phone and doing my bit to help the environment. Had been looking at buying a second hand phone until I came across your advert. Better quality knowing that by being refurbished the phone will probably last longer and with a 12 month warranty gives more piece of mind.

My Dyson Supersonic arrived promptly and well wrapped . It's expertly presented in a beautiful carrying box with a gorgeous velour effect covering! I couldn't wait to try it and I wasn't disappointed at all! It's was so easy to use gave a brilliant result. It smoothed the hair due to the final tool that you use, which seems to push any (Sticky out bits of hair) underneath. Giving an overall better, smoother blow dry. I'm totally happy with this product! Excellent experience from ordering to receiving this item from BackMarket.

All works Headphones good condition Really fast delivery Thanks