Customer reviews

I've never had an iphone before, but I'm finding it great so far. The purchase was really straight forward, and the phone arrived very quickly, packaged really well. I like the idea that it's a refurbished phone. It's important to me that we reuse our stuff.

My Grandaughter talked me into an phone. Being a 76yr old I was attached to my old Android. But having searched for a Good deal which was yours, I decided to have a go. I'm delighted with it. So much so I talked my Son into getting one from you

Came perfect. Ordered on a Saturday and came the following Tuesday, 2 days before its expected arrival. Perfect condition, not a single scratch and 100% Battery Capacity. It seems untouched. Everything is working well.

Beautiful condition. Packaged v well. Delivered very quickly. 100% battery. Lovely graphics/ brightness/ sound etc. Easy to transfer data from the lower level iPhone owned before. Great item. Delighted with purchase.

Easy to order exactly what I was looking for. Phone was delivered speedily, sooner than promised, in better than the specified ‘good’ condition. No frills or unnecessary packaging . . .did just what it said on the tin!Backmarket always good value and excellent service.

Never bought from Back Market before and would definitely buy from them again and recommend. Easy transaction, good communication and I was very impressed with the excellent condition phone I received, it was like brand new. Also had 100% battery and the 12 months warranty is great too. Thanks Back Market for great customer service:)

love this iPhone in prestige condition .would never imagine its refurbished

At first the phone didn’t charge with one of my existing chargers. I kept receiving notifications stating the battery is not compatible. These were issues I could live with as I had other charges and was aware it is a refurbished product. The battery issues have recently got worse and my phone often turns itself off even if there is remaining battery, the issue is more frequent if I am outside in the colder weather (a big issue for someone who works outside and frequently runs, using the phone to try and track running data).

came in fine shape, perfect battery, then after a week or two it started turning off on its own and not being able to connect it to the internet. I sent it back and was told it couldn’t get fixed so i would receive a refund….. this was 20 days ago and i have still not received my refund that i was told i would get in 7 days, and now no one from support has answered my messages in a week!!!!!!!! ridiculous that they think this is acceptable