Customer reviews

1,794 verified reviews in the last 10 years.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • L

    Lucy G.

    Purchased on the 6 January 2025

    Verified purchase

    Delighted with my purchase, ordered in refurbished condition with new battery, the battery is perfect it holds well and the capacity is 100%. Just a micro scratch on the screen that shows a little when you turn it on but it's just a detail.

    Translated from French

    Item

    iPhone 13 Pro Max 128 Go - Graphite - Débloqué

    Condition

    Fair

    Reviewed in France on 20 January 2025

  • S

    Sébastien M.

    Purchased on the 13 November 2024

    Verified purchase

    Completely satisfied with BackMarket's service. This is my 4th refurbished smartphone and everything has always been perfect. The refurbishers have so far kept all their promises. My Samsung S23+ arrived on time, in perfect condition (as mentioned in the advert). After 1 month of use, everything is fine, nothing to report.

    Translated from French

    Item

    Galaxy S23+ 256 Go - Mauve - Débloqué

    Condition

    Excellent

    Reviewed in France on 6 December 2024

  • N

    Nathalie M.

    Purchased on the 29 July 2025

    Verified purchase

    excellent for the speed of delivery and especially for the condition of the phones. i thank you for my 2 daughters who were delighted for their birthdays. i recommend this site. and i would recommend it again.

    Translated from French

    Item

    iPhone 13 128 Go - Rose - Débloqué

    Condition

    Fair

    Reviewed in France on 21 August 2025

  • N

    Niklas D.

    Purchased on the 11 December 2024

    Verified purchase

    After receiving an Honor 70 from the company myself at a favourable price and being absolutely satisfied with it, I also ordered an Honor 70 from Backmarket for my mother. It was dispatched very quickly. The mobile phone is technically flawless and there were no signs of use on the display. There were only signs of use on the back of the glass, which most likely came from the previous owner's case. However, these don't bother me any more as it comes with a cover anyway. I am very happy with the purchase and would order it again

    Translated from German

    Item

    Honor 70 128GB - Grün - Ohne Vertrag - Dual-SIM

    Condition

    Fair

    Reviewed in Germany on 30 December 2024

  • U

    Umberto P.

    Purchased on the 26 October 2024

    Verified purchase

    Fantastic, outstanding!!! Excellent product in every respect. I am really satisfied with the purchase both for the perfect condition (as new) and for knowing that I have helped to use a reconditioned and therefore more sustainable product. Thank you Back Market 😉

    Translated from Italian

    Item

    Galaxy S23 Ultra 512GB - Blu

    Condition

    Excellent

    Reviewed in Italy on 11 November 2024

  • G

    Giselda T.

    Purchased on the 28 March 2025

    Verified purchase

    the customer service was always efficient the product was delivered to me even a day earlier despite the fact that I paid for it in instalments. I am writing with my new Samsung in working order which does not have a scratch as advertised.

    Translated from Italian

    Item

    Galaxy S25 128GB - Blu

    Condition

    Excellent

    Reviewed in Italy on 2 April 2025

  • F

    Feyti M.

    Purchased on the 27 May 2025

    Verified purchase

    1 week since I got it and 1 week of pure happiness, fast delivery and delivered in very good conditions. No bugs, everything works perfectly, even the cable. I'm very pleased with the service and the quality of the product, and I'm very pleased with the quality of the service and the quality of the product.

    Translated from French

    Item

    iPhone 12 128 Go - Noir - Débloqué

    Condition

    Fair

    Reviewed in France on 8 June 2025

  • S

    Sobanski R.

    Purchased on the 23 July 2025

    Verified purchase

    Overall, the product is as ordered. A doubt about the output "sound" of the mobile, which seems a little weak. This remains to be confirmed. I'll check in a few days. Also a message indicating that the "new" battery is not recognised by the system. What can I do to correct this message?

    Translated from French

    Item

    iPhone 12 Pro 128 Go - Graphite - Débloqué

    Condition

    Fair

    Reviewed in France on 5 August 2025

  • R

    Rosaria P.

    Purchased on the 2 November 2024

    Verified purchase

    I wanted to leave a review just to comment on my experience, excellent mobile phone IPHONE 15 pro max with no scratches and 100% battery, at first I was a bit upset but I wanted to take the risk and I will definitely order again

    Translated from Italian

    Item

    iPhone 15 Pro Max 256GB - Titanio Nero

    Condition

    Fair

    Reviewed in Italy on 8 November 2024

  • A

    Amina A.

    Purchased on the 11 February 2025

    Verified purchase

    Good but slightly buggy, rather slow. Takes me out of applications. To see again I also see the notification that the battery is not recognized, this is a refurbished but it says it can create problems anyway. Otherwise it's pretty positive

    Translated from French

    Item

    iPhone 13 128 Go - Vert - Débloqué

    Condition

    Fair

    Reviewed in France on 23 February 2025