Customer reviews

Overall rating

747 verified reviews

Rating details

  • Overall performance

    4/5

  • Appearance

    4.1/5

  • Accessories

    4/5

  • Battery

    3.9/5

  • Lens & Camera

    4.3/5

  • Packaging

    4.3/5

  • Shipping

    4.3/5

Reviews

  • Llion P.

    Verified

    Reviewed 02/01/2021, United Kingdom.

    Good quality handset for a reasonable price - also delivered promptly. Couldn't have asked for more.

    Condition

    Fair

    Purchased

    13/12/2020

  • Hazel R.

    Verified

    Reviewed 03/12/2020, United Kingdom.

    So much cheaper than buying the phone new...haven't tried dropping it yet, maybe I'll do an updated review when that happens, but I'm really impressed with the phone so far. It came super quickly, along with charger and earphones. However...the charger is for European plugs, not British, and the earphones broke after using them twice! But other than that all is good at the moment. Fingers crossed the screen is as good as it says it is... Thank you!

    Condition

    Excellent

    Purchased

    16/11/2020

  • Laura C.

    Verified

    Reviewed 09/12/2020, United Kingdom.

    very good

    Condition

    Fair

    Purchased

    26/11/2020

  • Graeme B.

    Verified

    Reviewed 25/11/2020, United Kingdom.

    Great product, great price, very quick service Result!!

    Condition

    Good

    Purchased

    13/11/2020

  • Kevin H.

    Verified

    Reviewed 28/05/2020, United Kingdom.

    Delivered as promised, in time for my partner's birthday. Not had chance to get the SIM swapped over yet but the phone looks really

    Condition

    Good

    Purchased

    22/05/2020

  • Mireille H.

    Verified

    Reviewed 08/09/2025, France.

    Very good, like new, very satisfied with my purchase,

    Translated from French


    Condition

    Good

    Purchased

    22/08/2025

  • Jean-marie L.

    Verified

    Reviewed 28/07/2025, France.

    Hello, this is my third purchase from you. I had no problems with the first two. However, this latest purchase was not the same. There's still an Italian program in my memory that I can't delete (Start - red arrow symbol on white background). Another problem, which is more annoying, is that I can't connect to certain sites, sometimes displaying the message: "Your connection is not private" or "This site is inaccessible". For others, everything works fine... As I'm not a mobile phone addict in my daily life, I'm going to use it for my calls and texts, but overall I'm disappointed.

    Translated from French


    Condition

    Good

    Purchased

    13/07/2025

  • Rene L.

    Verified

    Reviewed 05/07/2025, France.

    As described in the model description. However, the person I gave it to has a lot of problems with the touch screen phone and has gone back to her old phone. I think I'm going to sell this one and I also want to change my iPad. But apparently Backmarket sells doros but doesn't take them back.

    Translated from French


    Condition

    Good

    Purchased

    30/06/2025

  • Mireille B.

    Verified

    Reviewed 16/09/2025, France.

    Very good experience! First order received on time. Phone in very good condition. Trustworthy site

    Translated from French


    Condition

    Fair

    Purchased

    27/08/2025

  • Christine P.

    Verified

    Reviewed 05/12/2022, France.

    This is my first try at a refurbished for: 1 Samsung Galaxy J5 (2017)16GB black unlocked in very good condition. It is very good. I am not disappointed.delivery was fast and I received it very very very well packaged. Thank you. I would recommend.

    Translated from French


    Condition

    Excellent

    Purchased

    20/11/2022