Customer reviews

Overall rating

568 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.5/5

  • Accessories

    4.3/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Lindsey W.

    Verified

    Reviewed 08/01/2023, United Kingdom.

    I ordered the refurbished iPhone for my son for Christmas but was worried after reading a few reviews that they might not be able to fulfil the order or it might not arrive in time. However, I received the phone quickly and was kept up to date with the progress of my order. The phone itself was in excellent condition as described and my son is really happy with it. No problems at all. Would recommend Backmarket as a result.

    Condition

    Excellent

    Purchased

    10/12/2022

  • John S.

    Verified

    Reviewed 22/02/2023, United Kingdom.

    The phone was for my wife who has never had a smartphone before. She is chuffed to bits with it and is getting better and better using it each day. The quality was superb and you’d never know it wasn’t a new phone. It’s convinced me to go down the “refurbished” route in future.

    Condition

    Excellent

    Purchased

    11/02/2023

  • Alexandra W.

    Verified

    Reviewed 03/02/2023, United Kingdom.

    Recieved my phone in pristine condition. The front and the back have no scratches and the best thing is I can speak properly instead of through loudspeaker. The last phone I had the day it arrived I tried calling someone and had to use the loudspeaker straight away. Again a refurbished phone in excellent condition. This is beyond incredible for the price😁 thankyou so much

    Condition

    Excellent

    Purchased

    25/01/2023

  • Moore C.

    Verified

    Reviewed 18/01/2023, United Kingdom.

    The iPhone 13 I ordered was described as being in good condition, and it was certainly that - and more! I have had no issues with it and on the basis of my experience to date, I would not hesitate to use Back Market again.

    Condition

    Good

    Purchased

    15/12/2022

  • Bernadette B.

    Verified

    Reviewed 08/02/2023, United Kingdom.

    I have never used Back market before but I was pleasantly surprised at the iPhone 7 I received It was as good as new and it only took 4 days to arrive I have been telling all my friends to buy from them in the future I will never buy a new phone again Well done Backmarket

    Condition

    Fair

    Purchased

    10/01/2023

  • Vyaan P.

    Verified

    Reviewed 27/01/2023, United Kingdom.

    Ordered on a Friday, arrived on a Monday! My order was a 'Good' condition iPhone 13 128gb in Green. The phone arrived well packaged and my phone was indeed in 'Good' condition. A few surface marks aside, I was delighted to find the phone had 98% battery health - unbelievable! This particular device also had apple limited warranty too - 2 months remaining but not expected at all for a refurbished phone. The only fallback was that the phone was shipped with a standard USB-Lightening cable and a consequence, I was not able to charge my phone as the cable supplied is not compatible. I already had plans to invest in a fast charger cable and plug for this phone as I do not feel comfortable using a used cable and plus, I was seeking fast charging functionality. Aside from this, buy with confidence!

    Condition

    Good

    Purchased

    16/01/2023

  • Robin N.

    Verified

    Reviewed 25/03/2023, United Kingdom.

    As usual the service and delivery were very good. The condition of the product was as expected from BackMarket. I have decided from now on to consider refurbished above new where possible. I tend to be behind the crowd and do not have to have the latest on the Market and hence pay vast sums of money to be a leader.

    Condition

    Good

    Purchased

    03/03/2023

  • Niki K.

    Verified

    Reviewed 03/02/2023, United Kingdom.

    I ordered the iPhone 12 Pro in good condition! I was amazed of how quickly it was delivered and also the condition is perfect apart from a minor small bump that is not even visible!! Thank you so much for your service!

    Condition

    Good

    Purchased

    25/01/2023

  • Stuart B.

    Verified

    Reviewed 17/02/2023, United Kingdom.

    Bought a refurbished iPhone SE 2020. It arrived quickly, the refurbished condition is great & I’ve set it up with no challenges. So far…it’s a positive experience & that’s backed up by a 12 month warranty.

    Condition

    Good

    Purchased

    06/02/2023

  • Uaepisa holy K.

    Verified

    Reviewed 27/12/2022, United Kingdom.

    The quality of this product is amazing , delivery was amazing , the phone it’s self , I love it .. honestly will encourage everyone to get it .. the prize the was decent as well .. I love my iPhone 13

    Condition

    Fair

    Purchased

    02/12/2022