: customer reviews

Overall rating

96 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.4/5

  • Accessories

    4.2/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Seble T.

    Verified

    Reviewed 28/03/2022, United Kingdom.

    I was sceptical about buying refurbished but with so many good reviews I gave it a try. So glad I did it. I bought iPhone 8 plus for my daughter .It is in excellent condition & have had no problems and quick delivery. Will definitely use this website again.

    Condition

    Good

    Purchased

    18/03/2022

  • Janet H.

    Verified

    Reviewed 26/02/2022, United Kingdom.

    This was new to me buying a reconditioned mobile. But it’s the best decision I could have made when replacing my old iPhone. I ordered the iPhone XR in black and it is in immaculate condition. Couldn’t knock the delivery service as it arrived the next day. I also purchased a case and screen protectors these arrived within three days. The company kept me updated on my purchase via email. All round excellent service. Will definitely be using again.

    Condition

    Excellent

    Purchased

    15/02/2022

  • Pam T.

    Verified

    Reviewed 13/07/2022, United Kingdom.

    Really delighted with my new phone. Never purchased refurbished before but certainly will be as from now on. Was easy to purchase and was kept up to date as to what was happening and phone arrived in a couple of days. Came with 30 day return if not happy with it plus a 12 month guarantee.

    Condition

    Good

    Purchased

    30/06/2022

  • Iain T.

    Verified

    Reviewed 23/02/2022, United Kingdom.

    IPhone 11. I think you are always sceptical when buying a used phone but I was seriously surprised. The service was brilliant it all arrived on time as promised…..I couldn’t wait to open the box and WOW! Amazing phone looks just like new and so far it’s behaving like a new phone. I will certainly do this again when looking for another phone…thank you to you guys at backmarket.

    Condition

    Fair

    Purchased

    12/02/2022

  • Linda W.

    Verified

    Reviewed 16/07/2022, United Kingdom.

    The phone is amazing came when you said it would thank you, no seen marks on it fabulous condition, easy to change over from my old phone to my new one with no problems what more can i say more than pleased with it.

    Condition

    Excellent

    Purchased

    03/07/2022

  • Veronica B.

    Verified

    Reviewed 14/05/2022, United Kingdom.

    When I ordered the iPhone 8 max I chose the one that said it was in good condition. I wasn’t sure what I was expecting but I was pleasantly surprised when it came looking in perfect condition. It looked like a brand new phone. Very pleased. The service was great. They kept me updated with my delivery. I Would definitely recommend this company.

    Condition

    Good

    Purchased

    30/04/2022

  • Sandy R.

    Verified

    Reviewed 02/04/2022, United Kingdom.

    Had to find a replacement phone quickly. Found Backmarket online. Was impressed by what they offered. My new phone arrived on time. Great battery health and Excellent condition. Very happy with my purchase.

    Condition

    Excellent

    Purchased

    23/03/2022

  • Kevin G.

    Verified

    Reviewed 20/01/2022, United Kingdom.

    Delivered on time as described in A1 condition battery 100% Fantastic value second phone I have ordered from Back market no hesitation in recommending .Why buy new when these phones are practically brand new it’s greener and cheaper win win 😃

    Condition

    Good

    Purchased

    10/01/2022

  • Phil C.

    Verified

    Reviewed 12/11/2021, United Kingdom.

    Really pleased with phone , great condition & works perfect. Customer service is excellent & one of the best I’ve experienced.. I will definitely use backmarket again & I wholeheartedly recommend them to anyone thinking about purchasing from them

    Condition

    Fair

    Purchased

    25/10/2021

  • Lisa U.

    Verified

    Reviewed 13/07/2022, United Kingdom.

    The phone arrived within 24 hours of ordering…..amazing service. The appearance was rated as good, but the phone looks brand new, so better than good. It’s in perfect working order, and came with a charging cable and plug.? Great value for money. I would recommend Backmarket.

    Condition

    Good

    Purchased

    30/06/2022