Customer reviews

So far so good. If this is what reconditioned goods are like, especially mobile phones i will not be purchasing a brand spanking new phone or anything ever again. The only blemish I can see is the slightest of scratch on the glass front. Apart from that its a brand new phone. Thank you Backmarket♡

Everything's perfect, I receive my galaxy S9 in 3 days after my order, The package was very professionnel The phone has nothing wrong, either inside or outside, I just recommand backmarket for sure !

Excellent quality and service

The condition of the phone was far better than I had expected. The transfer of all of the Aps and data from my existing Nokia 5 could not have been easier and so far everything is working well. This is my fourth Nokia phone and it offers so much more than its predecessors. Finally, although it is not possible to use the two SIM card option due to Covid-19, I appreciate that this will be useful once I can resume international travel as it facilitates using a local network, which in the past required I changed the SIM or used a second mobile. In summary it has exceeded my expectations!

Fantastic service, really quick and effortless from ordering to recieving. The phone was in outstanding conditions, I expected some surface scratches because it was refurbished but there weren't any. My only slight quibble is about the quality of the extras that came with it, the headphones were poor quality and the charging plug was European, not for the UK. An option on purchase to include or exclude these items would have been good as I won't use the ones included.

Quality of product is just amazing 👌 Customer service 👍 My sons has been asking for this particular phones, they found the website as well and I check it out, I am pleased I did. Thank you all at Back Market, I will say keep up the good work. Xmas came early for my as they are enjoying their phone 😁

All as it said on the tin but better! I have, however, been unable to find the "plainly visible" scratches on the body that a "fair" condition phone is supposed to have! Would definitely use again excellent value and rapid delivery.

I've been team iPhone for a number of years. After a little research I took the plunge and ordered the Galaxy S9+ from Back Market. The phone itself is perfect. Camera quality is so crisp, which is important as a mother of 2 (lots of photos taken daily!) There are a few features which I love, for example Bixby Vision, and the as standard animated wallpaper. Back Market as a platform has been excellent. Plenty of communication via email, and I was able to track my phones journey every step of the way from France to the UK. I was dubious about the condition of the phone as I'd selected "Fair" but once it arrived I gave it a thorough visual inspection, and all I can vaguely see are 3 tiny hair line scratches on the screen, which once there is a screen protector on and the screen is on, they are completely invisible! All in all, 5star service and product!

I ordered Stallone so was expecting the phone to be pretty battered so I was very very happy when it arrived and had just a couple of tiny scratches! I can't believe how much money I've wasted on buying phones new before, I'll definitely never buy a brand new phone again. There were also a pair of wireless headphones in the box which I wasn't expecting! Thank you very much :D

I'm happy with the phone. Big nice and clear screen, and works very well. Only negative thing was that the Orange logo comes on in startup, and stays on a while. I have not tried a link I was sent yet to remove it. Battery is good enough. So far everything seem fine