BuyGenuine's customer reviews

Overall rating

132 verified reviews

Rating details

  • Accessories

    4.6/5

  • Battery

    5/5

  • Lens & Camera

    5/5

  • Overall performance

    4.3/5

  • Appearance

    4.4/5

  • Packaging

    4.4/5

  • Shipping

    4.6/5

Reviews

  • Sachin J.

    Verified

    Reviewed 25/05/2025, United Kingdom.

    I recently purchased the iPhone 16 Pro Max from Back Market, and I’m genuinely impressed. The device looks and feels brand new—there’s not even a single scratch on it. The battery performance is excellent, holding charge like a brand-new phone. Overall, it’s been a fantastic purchase and definitely worth the price. Highly recommend for anyone considering a refurbished phone! And save money 😇

    Condition

    Excellent

    Purchased

    10/05/2025

  • Simon P.

    Verified

    Reviewed 08/09/2025, United Kingdom.

    good quality as new considering refurb would buy again if and when my daughter breaks or loses these. She prefers the wired buds as her supposedly wireless Bluetooth sticks no longer charge the case is pants so they are not worth the bother or money. Fast delivery as it says in the description and the sound quality is bang on accordingly says my daughter.

    Condition

    Excellent

    Purchased

    25/08/2025

  • Joanna M.

    Verified

    Reviewed 04/03/2025, United Kingdom.

    amaIng! so happy I got it - good price, very quick delivery, like brand new ! well packed with all the pieces boxes and warranty ! Thank You ! works perfectly ! done already calls from it :-)

    Condition

    Excellent

    Purchased

    02/03/2025

  • Stuart P.

    Verified

    Reviewed 05/05/2025, United Kingdom.

    💯 as stated brand new sealed in box, battery worked for over 8hrs. preferred choice over ear buds bc you leave them hung around your neck in half knot magnets buds together, immediately at hand for incoming call with blue tooth connection rapid. sound quality calls/music very good 🙂

    Condition

    Excellent

    Purchased

    19/04/2025

  • Adam H.

    Verified

    Reviewed 20/04/2025, United Kingdom.

    To be honest I was slightly dubious about using this company but after I had a couple of good reviews of friends, I tried them. I'm glad I did because I was certainly NOT disappointed. My PS4 arrived pretty quickly. The packaging was perfect as where the items, I even had a brand new USB cable inside. I have been playing on it quite a bit on my days off & so faith has been totally trouble free. I would 100% recommend Back Market to anyone!

    Condition

    Good

    Purchased

    05/04/2025

  • Michael L.

    Verified

    Reviewed 04/05/2025, United Kingdom.

    As stated the iPhone 16 was in excellent condition and worked perfectly. Delivery was fast and set up really easy. Well done!

    Condition

    Excellent

    Purchased

    20/04/2025

  • John-francis M.

    Verified

    Reviewed 18/09/2025, United Kingdom.

    Not recommended. There are far better smart watches / fitness trackers out there for around this same price. I returned this watch, which I can say was my only positive experience with this item. Beware of what initially seems like a price cut on this item, because this is not a second hand or refurbished watch. The watch comes brand new in sealed packaging. This fact is not stated on the product page anywhere. You are not getting a bargain when you buy this watch. You are buying a full price item (and probably significantly marked up to boot). Using the watch is not a great experience. The interface feels stiff and sluggish - not a joy to navigate. The features are barely functional. One of the main features of a fitness watch, I would expect, is a heart rate monitor. This watch does not continuously measure your heart rate, you have to initiate the measurement manually each time and wait several seconds for it to update. I got such a bad impression from this watch that I did not even bother to keep it long enough to use the workout features so I have no experience with those to speak of. The watch face selection is not great, even with the extras available in the mobile app. The app itself is also a pain to use. It seems like all the instructions have been poorly translated to English. Don't bother.

    Condition

    Excellent

    Purchased

    09/09/2025

  • Wendy G.

    Verified

    Reviewed 08/09/2025, United Kingdom.

    Great device, easy to set up and easy to read with multi functions, great price too, with definately be prepared to buy from Back Market again.

    Condition

    Excellent

    Purchased

    28/08/2025

  • Lucy H.

    Verified

    Reviewed 30/06/2025, United Kingdom.

    Exactly what I needed. Modern apple lightning adaptors use bluetooth and don't work properly with my wired microphone. This one is pre-bluetooth and works perfectly. Thank you!

    Condition

    Excellent

    Purchased

    12/06/2025

  • Jenny F.

    Verified

    Reviewed 23/06/2025, United Kingdom.

    Speedy despatch, very good price, and after initial difficulty in getting them to connect - I am not very good with technology, no fault with the earbuds! - they worked perfectly and I was able to listen to and practice my choir music more discretely. Such clever devices we have these days! Thank you.

    Condition

    Excellent

    Purchased

    03/06/2025