Customer reviews

57 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%
  • F

    Felix H.

    Purchased on the 14 January 2023

    Verified purchase

    I ordered an IPhone 13 Pro (condition: excellent) and had to send it in twice under warranty because there were problems with the mobile network. Shortly after the end (12 months) of the warranty, the error occurred again and now I have an iPhone that only works via W-LAN/Internet. Phone calls are no longer possible. You have to realise that you are buying a used device here and don't know whether it will still work after the warranty period. It is simply a second-hand purchase. Back Market itself is more or less just a marketplace where certified and tested dealers are allowed to offer their devices. Unfortunately, my experience was not what I expected and for this reason I will refrain from buying from BackMarket again.

    Translated from German

    Reviewed in Germany on 22 January 2024

    iPhone 13 Pro 256GB - Silber - Ohne Vertrag
  • R

    Rudolf F.

    Purchased on the 28 January 2023

    Verified purchase

    The condition is excellent. The battery still has 100% capacity. I am very satisfied.

    Translated from German

    Reviewed in Germany on 30 November 2023

    iPhone 13 256GB - Polarstern - Ohne Vertrag
  • S

    Sitari S.

    Purchased on the 16 December 2022

    Verified purchase

    Hello, I am a professional and bought this phone for my company. I've been asking for the invoice for 1 year and to date I haven't received anything. Can you do what is necessary as this is very problematic for my accounts? Thank you Kind regards Arnaud

    Translated from French

    Reviewed in France on 11 December 2023

    iPhone 13 Pro 256 Go - Graphite - Débloqué
  • J

    Javier M.

    Purchased on the 24 December 2022

    Verified purchase

    A real rubbish of product, it breaks down in less than 4 months.1 month of technical service to give a solution, and as expected the warranty offered is to measures because it is a reconditioned device.no doubt I will not buy here again and I will do everything possible so that my family and friends do not fall into your nets.

    Translated from Spanish

    Reviewed in Spain on 9 October 2023

    iPhone 11 Pro 256GB - Verde Noche - Libre
  • T

    Thibault F.

    Purchased on the 6 January 2023

    Verified purchase

    Fully functional, as advertised.

    Translated from French

    Reviewed in France on 20 September 2024

    iPhone 13 256 Go - Minuit - Débloqué
  • M

    M jesus A.

    Purchased on the 22 April 2023

    Verified purchase

    It is going very well

    Translated from Spanish

    Reviewed in Spain on 22 September 2023

    Galaxy Tab A8 32GB - Gris - WiFi
  • E

    Erik M.

    Purchased on the 14 September 2022

    Verified purchase

    When I first received the device I was pretty excited. No scratches, battery 100%. After some time of use, the battery lost 7% capacity. It is hardly possible to get through the day on one charge. In addition, the device sometimes heats up so much during normal use that the phone completely reduces its performance and a message pops up in the display. Now I have to see what the situation is after a repair at the seller. I will not buy a phone from Back Market again.

    Translated from German

    Reviewed in Germany on 4 August 2023

    iPhone 12 Pro 128GB - Pazifikblau - Ohne Vertrag
  • D

    Diego W.

    Purchased on the 27 May 2022

    Verified purchase

    The iPhone I bought here won't update its operating system. I would either need a MacBook to do this (which I don't have) or to completely reboot my phone (i.e. delete everything). MEGA FAIL!

    Translated from German

    Reviewed in Germany on 13 December 2023

    iPhone 11 Pro 256GB - Nachtgrün - Ohne Vertrag
  • M

    Marion M.

    Purchased on the 29 November 2022

    Verified purchase

    I can't order a phone from you, my card won't work... I've checked with the bank and everything is fine on my side, but I'm losing patience... I'm going to have to look elsewhere... I'd like to know why the card simply won't work... Thank you...

    Translated from French

    Reviewed in France on 1 July 2023

    iPhone 13 256 Go - Lumière Stellaire - Débloqué
  • P

    Pauline R.

    Purchased on the 2 May 2022

    Verified purchase

    Phone stopped charging 6 months ago

    Translated from French

    Reviewed in France on 19 November 2023

    iPhone 12 Pro 128 Go - Argent - Débloqué