: customer reviews

Overall rating

22,487 verified reviews

Rating details

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Virgin H.

    Verified

    Reviewed 13/07/2025, United Kingdom.

    Bought IPhone 14 Plus and I’m delighted with the condition of the phone. Chose the lowest quality reconditioned and only found one small mark on the case. Battery condition 85% so it lasts 2 full days on a charge. When my wife needs to replace her phone she will use back market as she was also impressed.

    Condition

    Excellent

    Purchased

    28/06/2025

  • Julie P.

    Verified

    Reviewed 05/06/2025, United Kingdom.

    Very happy with Back Market’s service in handling my purchase of a refurbished iPhone. It arrived earlier than anticipated! The iPhone looks immaculate. Many thanks Back Market. It was all beautifully packaged too

    Condition

    Excellent

    Purchased

    17/05/2025

  • Gem C.

    Verified

    Reviewed 24/08/2025, United Kingdom.

    I purchased this alongside an iphone 12 from Back Market and am really happy with it! This one is for general everyday use and the one that came with the phone is for outdoor/field use. Definitely recommend purchasing from these guys!

    Condition

    Excellent

    Purchased

    11/08/2025

  • James A.

    Verified

    Reviewed 16/07/2025, United Kingdom.

    I must admit that I was a little dubious when I ordered a new iPhone 15, and even more so when I read some poor reviews after I had hit the "purchase" button, and then even more so when I realized I had inadvertently ordered one in "fair" condition. Oh no - what was going to arrive? To my relief, the phone that arrived was almost flawless. I found one tiny imperfection near the charging port that I really had to search closely for but otherwise there was not a mark on it. All functions I've tested so far show the phone is in fantastic order and the battery condition was 99% when I received it. Overall, I would recommend BackMarket and would buy from them again.

    Condition

    Excellent

    Purchased

    30/06/2025

  • Amanda H.

    Verified

    Reviewed 09/06/2025, United Kingdom.

    It’s a phone case. Nothing remarkable about it but it fits well, protects the phone bar the screen, and I’m happy enough with it, I got the screen protector on first time, which was the highlight for me as I’m usually a fumble-fingers, getting air/dust bubbles. Not this time though, hurrah! All in all, I’m satisfied with my purchase and would buy again, should I need to, but it seems sturdy enough for that to be unlikely.

    Condition

    Excellent

    Purchased

    22/05/2025

  • Justyna R.

    Verified

    Reviewed 29/05/2025, United Kingdom.

    Iphone 13, looks like new, my son is very pleased, battery last all day, if you buying phone for your teenager i definitely recommend to purchase insurance for 31f for a year. Well worth it, my son accidentally cracked his screen within 3 weeks of having new phone, luckily I had insurance, phone was fixed very quickly, and I have happy teenager again. Definitely recommend back market

    Condition

    Excellent

    Purchased

    25/04/2025

  • Ann A.

    Verified

    Reviewed 25/05/2025, United Kingdom.

    I bought a phone and this popped up before I checked out, which was a handy lil upsell as the next thing I was going to do was get a case and screen protector. It’s all great. There is a tiny bulge in the top, which bugged me initially but I’ve gotten over it and I’ve dropped my phone a few times so I know the case and protector both do their jobs. Plus there was an extra screen protector, which I thought was a nice touch and good value. Highly recommend!

    Condition

    Excellent

    Purchased

    11/05/2025

  • Steven J.

    Verified

    Reviewed 14/09/2025, United Kingdom.

    I would highly recommend this product has I’ve had phones in the past with out them and instantly regretted it due to dropping my phone. The case is a clear plastic that shows my phone off and the screen protector does what it should.

    Condition

    Excellent

    Purchased

    04/09/2025

  • Christine T.

    Verified

    Reviewed 23/04/2025, United Kingdom.

    I had previously used a Samsung Galaxy and decided to change to an iphone so it could communicate smoothly with my Mac laptop. Finding a phone on Back Market was easier than I thought it would be and delivery was prompt and ecofriendly. The phone is in great condition together with screen protector and case. I had issues transferring data with apps and google being blocked and refusing to recognise my new phone but I found a phone person who spent 10 mins pressing buttons and resolved everything. I have recommended Back Market to friends who have also bought a phone and a tablet from Back Market. Thank you Back Market.

    Condition

    Excellent

    Purchased

    04/04/2025

  • Gavin H.

    Verified

    Reviewed 25/08/2025, United Kingdom.

    Received exactly what I wanted, very happy.

    Condition

    Fair

    Purchased

    12/08/2025