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Verified reviews in the last 24 months.
Andrea L.
Purchased on the 15 April 2025
Verified purchaseI first learned about the back market on TikTok I was a bit skeptical, but I downloaded the app and I read so many reviews and I said I’ll give it a try. It was very easy to order. I receive my order in 2 working days. I received my order in a box with Manuel a charger. Also the key I ordered the iPhone 14, 128 GB color purple I could not believe my eyes. It did not look refurbished. It look like a brand new iPhone not a scratch came with 100% battery I charge my battery every two days. I am very pleased very happy with my iPhone 14 from the back market thank you back market. I will recommend friends and family, and I will also be using back market in the future for my phones once again back market, thank you
Condition
Excellent
Reviewed in United Kingdom on 7 May 2025
Pawel R.
Purchased on the 26 April 2025
Verified purchasePerfect service When you are needing a new phone this is the app/website I recommend, please don’t faff about with used phones from Facebook marketplace etc that may come with a nasty suprise such as iCloud activation locks, marked as stolen/lost or blacklist for unpaid contract, this company knows what they are doing partnering with some of the biggest phone refurbishing companies to bring the best quality and value for money phones as possible, I bought a fair example iPhone 15 pro and I was pleased to find out that it came with an almost perfect battery with 94% battery health. And with only a few micro scratches on the screen it was a perfect phone for the price. I cannot wait to purchase more devices from backmarket
Condition
Fair
Reviewed in United Kingdom on 30 April 2025
Gary L.
Purchased on the 7 March 2025
Verified purchaseAlthough I like new technology and gadgets I have never wanted to buy any technology product ‘brand new’ preferring to wait a while until all the ‘bugs’ had been ironed out. This is why my previous phone was a refurbished iPhone XR, which I was very happy with and had served my purposes for a few years. However as with any piece of technology it shows its age after a while which my iPhone XR was now showing. Time to change. New phones are ridiculously expensive in my opinion so I scoured the market for a decent refurbished second hand phone. Came to Back Market and saw that the prices for a refurbished iPhone 14, a good jump up from my XR, was within my budget. I was not disappointed. A great phone, in excellent condition with 92% battery, and a good price! Now protected with a decent case & screen protector. What’s not to like? I would definitely buy again from Back Market. My iPad 9th gen is getting a bit tired ……..
Condition
Good
Reviewed in United Kingdom on 23 March 2025
Carolyn L.
Purchased on the 13 December 2024
Verified purchaseWe purchased a Fair condition phone for our daughter for Christmas. It is in fantastic condition. She is extremely happy with it. Absolutely no complaints about anything so far. The battery power is good and everything works perfectly. I'm considering a reconditioned phone when mine needs replacing. I was always a bit dubious about secondhand phones, but this has changed my mind.
Condition
Fair
Reviewed in United Kingdom on 4 January 2025
Ionut oliviu V.
Purchased on the 13 June 2025
Verified purchaseI was skeptical at first hand but ordered iphone 16 plus for my girlfriend ,ive chosen the excellent condition and received a brand new iphone with 100% battery and 7 charging cycles with almost 200£ discount from new from the store
Condition
Premium
Reviewed in United Kingdom on 16 June 2025
Firdose A.
Purchased on the 16 April 2025
Verified purchaseReally good trustworthy website. True to description of the device. I received my Apple IPhone 13 Pro 128GB in Gold. The condition of it perfect. New condition, not a single scratch on the phone. Battery health is really good 91% for the price I paid. Really worth buying refurbished phones on this website. I'm soo happy about my new Purchase. I would recommend to buy again in the Future. And I'll recommend to friends and family too. :)
Condition
Excellent
Reviewed in United Kingdom on 27 April 2025
Oliver C.
Purchased on the 16 February 2025
Verified purchaseThe screen isn’t as bright as the original one. I compared to my dad’s iPhone 15. But other than that it’s really good. My battery came on 98% and i didn’t get a new one. Cameras and everything are perfect.
Condition
Good
Reviewed in United Kingdom on 19 February 2025
Brandy Y.
Purchased on the 22 November 2024
Verified purchaseBack market should be rated the best refurbished seller My iPhone 12 came as new. With not even a single scratch on its I love it’s so much and all thanks so Back market
Condition
Fair
Reviewed in United Kingdom on 23 November 2024
Lauren M.
Purchased on the 29 June 2025
Verified purchaseMy teenagers have had really good experiences using Back Market for their own phones and despite not ever having bought a refurbished phone myself, the difference in price makes so much more sense. With plenty of advice and information on the website, I bought an iPhone 14 Plus in “good” condition. I couldn’t be more pleased, the phone itself is immaculate, I cannot see a mark on it and it came with 87% battery. The process was very simple with plenty of updates, I also traded in my old phone, got a good price and was paid promptly.
Condition
Good
Reviewed in United Kingdom on 17 July 2025
Sidra N.
Purchased on the 21 June 2025
Verified purchaseI was a little unsure about buying a refurbished phone, but Back Market has completely changed my view! My iPhone 13 Pro arrived fast, well-packaged, and in near-perfect condition — honestly, it looks and feels brand new. Not a scratch on it! The phone runs smoothly, the battery life is excellent, and all the features — camera, Face ID, display — work flawlessly. I saved a lot compared to buying new, and it feels great to make a more eco-friendly choice too. Customer service was clear and helpful, and the 1-year warranty adds real peace of mind. This is hands down the best tech purchase I’ve made in a while. Highly recommend Back Market to anyone considering a refurbished phone. I’ll definitely be shopping here again!
Condition
Good
Reviewed in United Kingdom on 12 July 2025