: customer reviews

Overall rating

87 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.4/5

  • Accessories

    4/5

  • Battery

    4.4/5

  • Lens & Camera

    4.7/5

  • Packaging

    4.4/5

  • Shipping

    4.5/5

Reviews

  • Sebastian L.

    Verified

    Reviewed 17/01/2023, United Kingdom.

    I recently purchased a refurbished Mate 40 Pro mobile phone and I couldn't be happier with my purchase. The device arrived in excellent condition and was exactly as described. The performance and functionality of the phone are top-notch, making it feel like a brand-new device. The price of the refurbished phone was also a great deal compared to buying a new one on a contract. I've been sticking to buying refurbished devices for a while now and I have never been disappointed. I highly recommend the Mate 40 Pro, and purchasing it as a refurbished device is a smart choice for anyone looking for a high-quality phone at an excellent price.

    Condition

    Fair

    Purchased

    15/03/2022

  • Tahir A.

    Verified

    Reviewed 05/08/2022, United Kingdom.

    😁

    Condition

    Fair

    Purchased

    23/07/2022

  • Wolfgang S.

    Verified

    Reviewed 14/01/2024, Germany.

    Mate 40 Pro really looks like new.just need to find the right protective case.can't say yet if everything is working properly.will take a while.so far all good. mfG Wolfgang Schmidt

    Translated from German


    Condition

    Excellent

    Purchased

    29/12/2023

  • Webert N.

    Verified

    Reviewed 08/07/2024, France.

    Fast delivery, nothing to say. Clean phone, no scratches, like new. Small problem with the battery, the phone does not last more than 6 hours, and the operating system is not indicated when the product is purchased, which is an important point to take into account. I ended up with Emui 11 and no way of updating it.

    Translated from French


    Condition

    Excellent

    Purchased

    20/06/2024

  • Dominique D.

    Verified

    Reviewed 27/10/2023, France.

    The only downside is that I ordered a SILVER colour phone and received a black phone. It seems that I am not the only one in this situation. Why let us choose the colour when you deliver what is available? That would be more correct.

    Translated from French


    Condition

    Excellent

    Purchased

    10/10/2023

  • Arantza O.

    Verified

    Reviewed 21/02/2023, Spain.

    I wanted the phone for the camera and way. The bad thing is that it doesn't come with Google but I've already put it in. I ordered it one afternoon and had it the next day. The bill arrived earlier and it was perfect. I'm used to the phone company giving me a very long time to solve my problems and this order was a nice and nice surprise.

    Translated from Spanish


    Condition

    Fair

    Purchased

    07/02/2023

  • José P.

    Verified

    Reviewed 03/08/2023, Portugal.

    I ordered it in one day, it arrived the morning of the next day. I thought it would come in worse condition but it only had a few small scratches on the top of the phone, nothing that affects the performance or beauty of the phone. The battery came with 92% capacity which is very good. There was only one small error in the features of the phone - it said it didn't have eSIM but it did, which is no problem at all. And it could have come with a 40W charger. Highly recommend and would buy again.

    Translated from Portuguese


    Condition

    Good

    Purchased

    31/07/2023

  • Pietro R.

    Verified

    Reviewed 03/09/2025, Italy.

    Excellent, looks new, working, average battery

    Translated from Italian


    Condition

    Fair

    Purchased

    14/08/2025

  • Mona G.

    Verified

    Reviewed 08/01/2025, France.

    I am extremely disappointed with Backmarket. I was forced to send back my father's Christmas present because when I switched on the phone it said that it was still linked to its previous owner's account, making it impossible to unlock. This shows that the phone had not even been checked by the Backmarket agency. It is even legitimate to wonder whether it has really been refurbished as advertised. In any case, this shows a blatant lack of professionalism.

    Translated from French


    Condition

    Excellent

    Purchased

    12/12/2024

  • Jose enrique P.

    Verified

    Reviewed 06/06/2023, Spain.

    Well I have to say that I am super surprised with Back Market, I have bought a cucumber for 500 quid that is literally brand new. Super happy, I will never buy a new phone again, I will always buy it from Back Market, and I am not paid by anyone for this comment, it's the reality, I'm freaking out with the quality of these people. I hope they never change..... Thank you BM 🤟💜

    Translated from Spanish


    Condition

    Good

    Purchased

    02/06/2023