Customer reviews for Refurbished HP Laptop Envy

I have bought several refurbished devices in recent years as even expensive brand new ones were breaking down when only 2 years old. They have become like white goods - cheaper to replace with refurbed rather than send to the repairers. I am very pleased with the HP Elite laptop from Back Market I've just bought for a mere £159. I was expecting it to have some cosmetic damage but the appearance is immaculate. It does the job and even if it breaks down in a year or so's time I won't be complaining. It arrived next day and was very well packaged.

My honest review here! I ordered HP EliteBook 1040 G10 advertised as Core i7-1360P; got Core i7-1365U instead, a less powerful processor. It’s a good laptop not just what I really wanted for performance. I’ll however give the customer service here a 5 ⭐️⭐️⭐️⭐️⭐️ cos a resolution was reached, I got to keep the laptop as the 1360p wasn’t In stock and was given a 10% partial refund.

I came across this site by accident and I'm glad I did. I had ordered a reconditioned laptop from another source and was let down 3 times on the delivery. so I decided to cancel and get one from this site. not only was it a more superior laptop but it also arrived the next day. customer is more than happy with his upgrade to what he was getting but thanked me for the prompt service. 5 star service and will definitely be ordering again.

The whole process was smooth from start to finish. Despite not choosing next day delivery the laptop arrived the next day. Although the condition was described as good, I struggled to find any scuffs or scratches. It came installed with Windows 11 Pro. At £219 I consider it to have been an absolute bargain. One minor point it was a 8265U processor not a 8365U. I'm very pleased with my purchase and blown away with the condition. I'm now recommending Backmarket to my friends and family. I'm a total convert to refurbished IT.

I bought this laptop for my daughter as her mac broke, she's loved it and has had no issues thus far. Apart from using it for her school work, she also uses it for playing games and this laptop has no issues keeping up with it.

I bought this for an extended family member who is a student in Ghana. The price for the specification was excellent, and on arrival I checked it carefully. It is Win 10, which wasn't obvious from the specs, but is great for this case. The outside was slightly marked, but nothing objectionable. Otherwise it seems in good order, all software as should be etc. It is now on its way via a friend, and hopefully will help someone with their education.

This is the third device I've bought from BackMarket but the first computer. Quality and service is every bit as good as it has been when purchasing refurbished mobiles. Will definitely be back.

Laptop delivered quicker than anticipated, after just a few days. It was very well packed and protected against damage. Device is practically unmarked without any signs of previous use. I’m only just beginning to learn how to use it (I really need to find a Windows 11 instruction book) but so far the software appears faultless and the speed is impressive. I deliberately chose a high-spec model and all the additional functions I wanted seem to be working fine (e.g. touch screen, backlit keyboard). I’ve only had it for 2 weeks but I’m very pleased with it so far and feel optimistic that it will match if not exceed my expectations. If so, it will be a good buy at around half the price of a brand new one.

The laptop is very clean, just a few marks at the sides and back. It works perfectly, it was delivered fast and well packaged. The only thing is that the backlit keyboard doesnt work all the way, some keys are not backlit. I'm satisfied with the laptop generally.