Customer reviews

4.3/5

1,003 verified reviews in the last 6 months.

Go back to the device

Overall performance
4.04/5
Appearance
4.29/5
Accessories
3.94/5
Battery
3.84/5
Lens & Camera
4.26/5
Packaging
4.32/5
Shipping
4.4/5

L
Lynn M.
Reviewed in United Kingdom on 11 February 2024
5/5
Absolutely delighted with my phone. I was very wary of buying a refurbished phone but so happy that I did. The phone came on time, well packaged with charge wire. The phone is fandabidozi so happy with it. Its just like brand new without the fancy box. Would highly recommend buying refurbished and Seller. Thank
Galaxy S20 5G 128GB - Grey - Unlocked - Dual-SIM
Purchased on the 26 January 2024
G
Gary A.
Reviewed in United Kingdom on 3 December 2023
4/5
Needed to up grade from Samsung a12. However didn't want to spend, money on a new phone. So went for refurbished Samsung S20 128GB. No issues in ordering from black market, process was straight forward. Phone arrived very quickly, well packed. On opening the phone it looks new, can not find any marks or blemishes. So yes very pleased with my phone. Most likely be back, next time i need to change my phone. Thanks to al at BM..
Galaxy S20 5G 128GB - Grey - Unlocked
Purchased on the 18 November 2023
J
Jonathan F.
Reviewed in United Kingdom on 5 November 2023
4.4/5
This is my first experience of buying a refurbished phone. It arrived quickly and was in great condition. During the first day I was concerned about battery life but after all the apps and systems finished updating this was no longer a concern. The phone is really good. But in fairness having paid £230 for a second hand handset - it needed to be. The communication from Back Market has been good too. However, post putchase, I'm now getting too many marketing emails from them. Other than this I will use them again the next time I need to replace my phone.
Galaxy S20 5G 128GB - Grey - Unlocked - Dual-SIM
Purchased on the 20 October 2023
M
Maria M.
Reviewed in United Kingdom on 11 January 2024
5/5
I bought this phone for my son for Christmas. He didn't even realise it was refurbished. The only give away was lack of Samsung box. The phone is in PERFECT order, looks brand new and I have one happy son. happy days. 😁
Galaxy S20 5G 128GB - Grey - Unlocked - Dual-SIM
Purchased on the 13 December 2023
J
Julian H.
Reviewed in United Kingdom on 4 December 2023
4.8/5
This is my first time buying a refurbished phone and I'm pleased with the one I received, it didn't have a mark on it and even still had the original screen protection in place. However, I'm not a fan of the way the prices regularly fluctuate on the site as I feel it is an unnecessary and exploitative practice for an otherwise valid business model. Also the USB3 cable supplied is very flimsy.
Galaxy S20 5G 128GB - White - Unlocked
Purchased on the 21 November 2023
A
Alan H.
Reviewed in United Kingdom on 22 November 2023
5/5
Very pleased with my refurbished Galaxy S20 5G. Easy to order. Straightforward delivery. Fantastic phone. Can't tell that it's not new. Will definitely use BackMarket again. Thanks!
Galaxy S20 5G 128GB - Grey - Unlocked
Purchased on the 4 November 2023
K
Ken J.
Reviewed in United Kingdom on 19 November 2023
4.8/5
My Samsung Galaxy S20 5G arrived very soon after ordering. I ordered the Excellent condition choice and Excellent is exactly what I got. It couldn't have looked any better had I bought brand new. It was 80% charged when initially switched on so was able to switch Sim from old to new and begin downloading & updating. No glitches found so far & at this time I'm pretty confident that there are none. I would definitely purchase from here again and have already recommended friends to do the same.
Galaxy S20 5G 128GB - Grey - Unlocked
Purchased on the 3 November 2023
V
Vasil S.
Reviewed in United Kingdom on 10 December 2023
5/5
This is my third purchase from Backmarket. Previous two were smartphones as well in Fair and Good condition. They were brilliant. Very happy with this Samsung now too. Came like new and as described in the package. Already more than 6 months works perfect with no issues. Very happy!
Galaxy S20 5G 128GB - Pink - Unlocked - Dual-SIM
Purchased on the 8 June 2023
S
Sally R.
Reviewed in United Kingdom on 8 January 2024
4.8/5
Delighted with my new S20 5G. This is the 4th phone we have bought from Backmarket and so now all the family have a reconditioned phone that all looked like brand new on . I highly recommend.
Galaxy S20 5G 128GB - Blue - Unlocked
Purchased on the 29 December 2023
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Lynne I.
Reviewed in United Kingdom on 16 November 2023
4.8/5
Very happy with my recent purchase of a reconditioned Samsung Galaxy S20 bought through Back Market, who provided excellent service... would definitely recommend and use them again... thank you 🙏
Galaxy S20 5G 128GB - Grey - Unlocked
Purchased on the 30 October 2023

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