Soundbar Sony HT-RT3 - Black

I am very unhappy with the service. In the description it said ¨state: very good¨ . We ordered a Soy soundbar and it has arrived with several hard knocks on the corners of the woofer and the bar is very scratched. We have tried to contact the company ¨EC Gaillac¨ through the platform, but we have been waiting for an answer since the 23rd and they still haven't contacted us. In Back Market they don't give me any solution.