Instant Snap Touch - Pink + Polaroid Snap Touch 3.4mm f/2 f/2

The camera is really very nice, perfectly packaged and looks like new. easy to use. i was able to connect it to my phone straight away via the app. it comes with a charging cable, a lanyard to tie it to my wrist and has a really handy magnetic lens cap. I printed some photos and was surprised by the sharpness and colour balance. Really happy with my purchase.

Firstly I received the wrong tracking number for the parcel, I had to phone the reconditioner to get the right number. Secondly, the reconditioner hadn't put the right address on the parcel. I live at 7 and the address written on the parcel was 7 bis, I checked on BackMarket and I had written the correct address. If I hadn't been at home at the time of delivery, the parcel would have gone to the wrong building! Thirdly, the camera I received didn't work properly. The printed photos were really ugly, with lots of lines of all colours on the photo. What's more, there was a sort of gap inside the box where the photo paper was inserted, so when the photo was printed it came out as if it had been compressed, with a large white stripe at the end of the photo. In fact, because of the play, the paper was moving around inside and so couldn't stabilise properly to print the photo correctly. Fourthly, after a few days, the camera stopped turning on completely. Despite recharging it, it still wouldn't turn on. In short, a very bad first experience. I don't think I'll ever use BackMarket again. On the other hand, the after-sales service was very efficient and refunded the money very quickly.

Hello The bad thing is that I received a faulty item and the good thing is that they paid the return postage to send me back the repaired item and all this in less than a week. So the after sales service is impeccable. It's just perfect. I recommend it.

Product ok, professional seller very helpful. I communicated directly with the seller, as Backmarket (unreachable by phone) was only creating havoc and complications. In fact, Back Market's customer service department gave me ONLY misleading information, such as 1) wrong courier, 2) non-existent tracking number 3) shipment status "lost package" when it wasn't 4) didn't answer questions 5) delayed contradicting themselves 6) etc. Back Market's customer service department also gave me hasty and irrelevant answers, such as sending me a form for the early rejection of the parcel in order to proceed with a refund, when I had asked for the exact opposite, i.e. if they could contact the courier and follow up the parcel since it had been out of date for about ten days. Given the unpreparedness of Back Market's customer service, Back Market could at least proactively resolve most complaints by entrusting parcels directly to international couriers. Instead, it entrusts parcels to couriers who only operate on national soil, so that the parcel has to be entrusted to an International Exchange Centre (a kind of sorting from one courier to another), which then forwards the parcel to another courier across the border. This generates quite a few complications for those who want to track the parcel online. Otherwise Back Market is fantastic, you can find practically new products at half price, the descriptions are accurate, the condition of the item is honest, if the parcels don't arrive, they refund. Only recommendation, if possible avoid customer service.

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Products in good condition well packaged

Ordine mai arrivato, mi hanno comunicato che le poste francesi l'hanno perso. Per fortuna è stato rimborsato.