MacBook Pro 14-inch (2023) - Apple M2 Pro 10-core and 16-core GPU - 16GB RAM - SSD 4000GB - Standard display - QWERTY - Finnish

Next day delivery, I was so surprised, it could easily have passed for a brand new laptop. Also 100% battery capacity. I am pleased with my purchase. No issues so far. Really pleased with this purchase.

Bought for my granddaughter starting university on media production degree. She is over the moon with it as she wasn't expecting to be able to get this because of the cost of a brand new one which would have been outside of our budget. Really happy as this was recommended best for her course by current college tutor

I wish to return this item: Order #77338157 MacBook Pro 16-inch (2023) - Apple M2 Pro 12-core and 19-core GPU - 16GB RAM - SSD 512GB - QWERTY - English.jpeg MacBook Pro 16-inch (2023) - Apple M2 Pro 12-core and 19-core GPU - 16GB RAM - SSD 512GB - QWERTY - English Sold by Shayra tech Ltd       Quality assurance £9.99 Total £1,069.99 If possible I would like to talk to someone in Customer Care (preferably by phone but by text chat if strictly necessary) as the reason for return is not quite as simple as “I changed my mind”.Alos I do not want to leave a review as requested because it would be negative and that is possibly unfair to Backmarket. I have indeed changed my mine but more because of the way that your other refurbisher - musicMagpie - handled my trade in. If I cannot trust one of your refurbishers then I must question whether or not I can trust any of them and it will be safer for me to return the above MacBook Pro. Just to be clear, this is not about me not liking musicMagpies valuation (down from 520 GBP to 79 GBP) but about the fact that having returned my MacBook Air it is in fact in excellent condition (I can provide photographs of course). I am not looking to get the assessment changed, it would be too much hassle. I shall sell it on eBay.

I purchased a MacBook Pro (13-inch, M2, 2022) listed in Fair condition. Cosmetically, that description was accurate - there were visible dents and signs of wear, which I expected. However, shortly after using it the screen began glitching, lost colour and then went completely black, even though the Mac itself was still working. This felt like more than normal wear and tear. The device fortunately had AppleCare+, so Apple carried out an extensive repair at no cost. The laptop now works perfectly, but without AppleCare+ this would have been a very costly issue. Back Market did respond and offered repair, replacement or refund, but communication took some time and Apple ultimately resolved the issue faster. Overall, the outcome was positive, but I would advise buyers to check refurbished devices very carefully on arrival and factor in potential issues, especially with “Fair” condition listings.

BackMarket review I was extremely sceptical about the quality of the device I'd be receiving. In all honesty, I can say that I now have 100% faith in shopping with Back Market for all my needs. I bought 2 devices back to back because the macbook air I initially purchased is honesty operating seamlessly. I cannot fault the Macbook Air device I received. It was clean and in fantastic condition for a refurb and operates seamlessly. If you want peace of mind for your money, it's well spent with BackMarket. I am currently looking for another device for my girlfriend. Due to this, I ran back straight to them for the 2nd device (this Macbook Pro) and made a mistake ordering the wrong one! Their support is also fantastic, prompt and rapid. I had responses within the hour and was refunded for both the device and warranty returned without fuss. Phenomenal service. 5 stars!

My MacBook arrived in good time and I was very pleased how securely it had been shipped. When I opened the parcel I was delighted with the condition. I have since been very pleased with its use and operation. Excellent

Brilliant service and very quick, first time ordering refurbished and was a bit sceptical. But the price of a new one is the same as a small car these days so I gave it a try and I'm very impressed. Excellent condition looks brand new and was freshly packaged, and the MacBook is the smoothest running I've ever owned