Smart Watch Fitbit HR Versa - Rose gold

I am having great difficulty in setting up my Versa smartwatch I have been trying on and off for a couple of days but still not getting anywhere, I have had 2 of these Versa smartwatchs previously and never had any problems installing them but unfortunately this one I am finding impossible, can you help?

Love it - perfect upgrade from my old Fitbit at half the price. Delivered promptly and was able to set it up and wear it at the gym on the same day. Thanks again Back Market!

Expédition ultra rapide ! Et que dire du produit ? Absolument pas déçue... emballage soigné et montre comme neuve ! Il faut savoir que c’est un produit reconditionné... Je suis vraiment contente de mon achat et il est certain que de futurs achats auront lieu sur BackMarket ! Merci 👌🏼

Pour le moment rien à redire expédier très rapidement, la montre est en parfait état. Aucune rayure sur l'écran ce que je redoutais. Et elle était très bien emballée. Je l'ai chargé puis utiliser toute la journée et (heureusement) pour le moment rien à redire sur la batterie...elle tient.

Everything went well. Good first experience.

Perfect condition of the watch + packaging

The product looks fine apart from a bump on one of the buttons but I think that's part of the refurbished items deal! However, I have a number of problems with the watch. Firstly I received it configured in Chinese so it took me over 4 hours to try and reset it and I finally succeeded, miraculously in fact... Then I was really pleased with the product, except that I had to recharge the battery, and what a surprise: I couldn't do it with the charger supplied... The charger or the watch was faulty and it took no less than 10 attempts to get it to work. I've tried everything, changing plugs, switching to a fixed PC, a laptop, changing plugs and nothing works, it's a real pain in the arse. I love my new object but I'm not satisfied with the quality. Shame for a first. I'm waiting to hear from the seller about the charging problem. I'm afraid I'm going to have to part with the watch now that I've really got to grips with it and personalised it. I'm really sad....