Espresso coffee machine combined Nespresso compatible De'Longhi Gran Lattissima EN650.B 1.0000L - Black

The appliance was delivered late, received very dirty (traces of coffee, dirty seal, limescale deposits) and not well packed, with the components wandering around in the box. Very disappointed. For a 350€ machine I expected a bit better, knowing that it was in very good condition... I would not recommend this seller

very good buy the coffee maker is nikel

CLEAR

I am extremely disappointed with the product I received and even more so with my after-sales experience with M DESTOK. I bought this Nespresso Gran Lattissima coffee machine as a gift for my wife. When she unpacked it at Christmas, she discovered rotten milk residue in the milk pump pipes. She also told me that the milk pump pipes and all the machine's soft plastic accessories had a strong, unpleasant, even chemical smell. However, she cleaned them many times with a mild, odourless washing-up liquid (as indicated on the machine instructions). After a few weeks of use, the smell hadn't gone away and was even spreading to the milk jug and the milk itself, which is why I decided to contact M DESTOK, in the hope of getting an answer to my questions as - after all - they are the ones who reconditioned the product I received. When I contacted M DESTOK about the smell from the milk pump pipes, he couldn't tell me what it was due to (perhaps it was due to the milk that had rotted in the pipes or even the product that M DESTOK had used to clean them (not properly in this case)). In fact, the only answer I was given was not even an answer, but an ultimatum: either I keep the machine, or I send it back and get my money back: in other words, I stop bothering Mr DESTOK with my questions, which are more than justified because we're talking about my wife's health here: what had gone into the pipes to make them smell like that, and if the milk she's ingesting smells like that, what is it that she's ingesting every day? My bad experience with your reconditioner doesn't end there, when Mr Destok sends me the COLISSIMO label and the return procedure, he doesn't even bother to personalise the message; in other words, he talks about my "smartphone" and asks me to disconnect from the "cloud". I've ordered a coffee machine! Finally, I sent the machine back using the label provided by Mr Destok, who didn't even bother to receive the parcel at his premises and collected it 5 days after delivery at a relay point... In conclusion, Mr Destok's lack of professionalism is simply unacceptable. I am waiting for my refund.

I'm so happy!

Very poor service

Merci