Brandt LTB62000 Mini washing machine Top load

Item arrived perfectly packaged but completely broken inside (cover and electronics). Disastrous exchanges with customer service. Refusal to replace the machine by taking the old one back to my home. Impossible to contact you by email or telephone. I am outraged that you dare to hide behind concern for the planet to support such a dishonest business.

I'm furious, I received a damaged washing machine and when I started it up, you have to hear the noise it makes, it's disgraceful to receive an item of this type: reconditioned or not! I'm asking for a refund or a simple replacement, and another thing: even if I have to replace the machine, I'm going to need the carrier to come up to my house to pick up the machine and set up the new item for me! SHAMEFUL I TELL YOU IT'S REALLY SHAMEFUL 🤬🤬🤬