PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

15,890 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Dinah R.

    Verified purchase

    Reviewed 17/11/2024, United Kingdom.

    My son ordered an iPhone 12 mini for me. It arrived very promptly. It looks like new. I have had no problems. I have already recommended Back Market to two friends who were looking for reconditioned iPhones.

    iPhone 12 mini 64GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    29/10/2024

  • Nicholas D.

    Verified purchase

    Reviewed 08/11/2024, United Kingdom.

    I love the phone, the speakers are a bit iffy but the functionality is superb! Transferring from my android was extremely easy, the device quality lives up to its reputation and the back market refurbish team is to thank for that. I’m extremely happy with my device and look forward to working with you again.

    iPhone 11 Pro 512GB - Midnight Green - Unlocked

    Condition

    Excellent

    Purchased

    30/09/2024

  • Macauly W.

    Verified purchase

    Reviewed 31/10/2024, United Kingdom.

    Phone in very good condition, especially for one that’s supposedly refurbished! Only downside is the maximum battery capacity is 90%, but for a phone that’s atleast a year old and hasn’t got any marks or other problems, I’ll take it over spending thousands on a brand new one!

    iPhone 15 Pro 128GB - Natural Titanium - Unlocked

    Condition

    Good

    Purchased

    29/10/2024

  • Kelsey B.

    Verified purchase

    Reviewed 04/10/2024, United Kingdom.

    Absolutely amazed by how great quality my new iPhone 14 Pro Max is, I went for excellent condition and it reached right up to the standards. Couldn’t be happier :) Will be using again in the future for definite

    iPhone 14 Pro Max 128GB - Space Black - Unlocked

    Condition

    Excellent

    Purchased

    01/10/2024

  • Sharron B.

    Verified purchase

    Reviewed 12/03/2024, United Kingdom.

    I have been buying refurbished mobiles for the past few years since I discovered they existed and I will never buy new mobiles again. This latest buy for my daughter is as my daughter put it " as good as a new phone, I can't tell it isn't new " ! I hadn't told her I'd got her a new iPhone to replace her broken iPhone 11 so when she opened a beautiful pale pink iPhone 13 she was jumping up & down shouting " how did you afford this" ? Easy when it's refurbished from Backmarket and using Klarna. Thank you for having such a great choice of amazing mobiles to choose from and for the price ranges making it easier to buy what I can afford, I chose fair condition as I need to save as much money as possible so was really surprised that the iPhone we received looks NEW 👍😃 This made my purchase even more exceptional than past ones and they have all been great. It works perfectly and above everything has made my daughter extremely happy 😊

    iPhone 13 128GB - Pink - Unlocked

    Condition

    Fair

    Purchased

    26/02/2024

  • Orsolya N.

    Verified purchase

    Reviewed 11/03/2024, United Kingdom.

    I recently purchased an iPhone 13 Pro in good condition from Back Market, and I must say, my experience has been nothing short of exceptional. Initially apprehensive about the device's condition, I was pleasantly surprised by the outstanding quality and reliability of both the product and the service provided by Back Market. First and foremost, the device exceeded my expectations. Despite my concerns about potential visible scratches, I was delighted to find absolutely none upon its arrival. The iPhone 13 Pro I received was in immaculate condition, and it arrived within 2 days of ordering. The battery life is 90%, which is fantastic. I wholeheartedly recommend Back Market to anyone in search of high-quality refurbished devices backed by exceptional customer service.

    iPhone 13 Pro 128GB - Silver - Unlocked

    Condition

    Good

    Purchased

    03/03/2024

  • Mandy D.

    Verified purchase

    Reviewed 11/02/2024, United Kingdom.

    I bought the iPhone 11 Pro Max for my daughter and she has said the phone is working brilliant and she loves the colour we would recommend anyone to check back market for refurbished phones reasonably prices would recommend to family and fr

    iPhone 11 Pro Max 64GB - Midnight Green - Unlocked

    Condition

    Fair

    Purchased

    25/01/2024

  • David F.

    Verified purchase

    Reviewed 17/12/2023, United Kingdom.

    I got a iPhone 13 for my daughter for Christmas, the phone come within 2 days as promised, I was very worried just incase I made a mistake buying a reconditioned phone, there nothing to worry about the phone is like new and the service was top class, I will be happy to use again 💯

    iPhone 13 128GB - Pink - Unlocked

    Condition

    Excellent

    Purchased

    30/11/2023

  • Gary W.

    Verified purchase

    Reviewed 08/10/2023, United Kingdom.

    Was a bit dubious about buying refurbished, but to be honest I am more than happy. Bought 2 “good” quality iPhone 12s to replace some old iPhone SEs. If you look very very closely there is a tiny scratch on the corner of one of them. No idea why the other one was only good and not rated as excellent. Best of all was the massive saving on the price of a new phone! Would derecommend.

    iPhone 12 64GB - Blue - Unlocked

    Condition

    Good

    Purchased

    22/09/2023

  • Cyndi C.

    Verified purchase

    Reviewed 06/04/2026, United Kingdom.

    I’m actually impressed with my purchase I was expecting faint obvious marks but it came flawless. My older sister has one exactly like mine so she’d know if something was wrong. The battery health on it was past my expectations it started at 95% now it’s 91% I’m not too sure if that’s normal? I’m trying my best to maintain the battery health but I’ve had it coming up to a month now so I’ll work with it.

    iPhone 14 Pro Max 256GB - Deep Purple - Unlocked

    Condition

    Good

    Purchased

    24/03/2026

186 products