PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

15,894 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Martin S.

    Verified purchase

    Reviewed 26/01/2025, United Kingdom.

    Second purchase from Back Market. Arrived quicker than expected and condition was excellent. No problems with set up and I’m very happy. Back Market is great at keeping you informed throughout the process.

    iPhone 16 Pro 128GB - Desert Titanium - Unlocked

    Condition

    Excellent

    Purchased

    17/01/2025

  • Jane F.

    Verified purchase

    Reviewed 26/01/2025, United Kingdom.

    Phone arrived quickly & was in great condition (I ordered a ‘good’ phone it had a few tiny marks on the edge of the phone which you can barely see & not at all with a phone cover. Very pleased with purchase - always great quality phones from you. Tried another site once, had to return the phone as it was terrible, so ordered the replacement from you.

    iPhone 13 128GB - Pink - Unlocked

    Condition

    Good

    Purchased

    11/01/2025

  • Robert B.

    Verified purchase

    Reviewed 16/01/2025, United Kingdom.

    Amazing price for a top of the range iPhone 15 with a long life battery fitted . It’s my second phone from back market and I’m happy. My brother just ordered a phone after I told him about back market

    iPhone 15 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    12/12/2024

  • Chris M.

    Verified purchase

    Reviewed 15/01/2025, United Kingdom.

    Great experience from purchase to delivery. Ordered after Christmas and arrived early January. "Good Condition" was accurate, very light wear and tear. I also sold my old handset, followed the instructions and the quoted offer price was the amount I received. Would definitely use again next time I upgrade.

    Galaxy S22 Ultra 5G 128GB - Black - Unlocked

    Condition

    Good

    Purchased

    27/12/2024

  • Jodie H.

    Verified purchase

    Reviewed 12/01/2025, United Kingdom.

    I wanted to finally upgrade from my iPhone 7 and didn’t want to get stuck in a contract. My sister in law recommended Backmarket as she got a decent phone off it. Anyway, I can’t complain at all, it’s as good as new and no issues. Will be getting my son a phone from here soon 👍🏻

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked

    Condition

    Good

    Purchased

    28/12/2024

  • Yvette G.

    Verified purchase

    Reviewed 12/01/2025, United Kingdom.

    Superb service. Traded in my iPhone 12 mini for a iPhone 13. Quickly received a quote and went ahead. Received packaging ,packed up my old phone and off it went! Received daily information how things were progressing and received the iphone13 which is as good as new much to my surprised Thank you Back Market!

    iPhone 13 128GB - Pink - Unlocked

    Condition

    Good

    Purchased

    30/12/2024

  • Riyad H.

    Verified purchase

    Reviewed 12/01/2025, United Kingdom.

    First time buying a refurbished phone so was sceptical but quality was brand new with 100% battery, not a single scratch, came with 12 months apple care and I saved £200. Highly recommend.

    iPhone 16 Pro 256GB - Desert Titanium - Unlocked

    Condition

    Premium

    Purchased

    28/12/2024

  • Victoria N.

    Verified purchase

    Reviewed 10/01/2025, United Kingdom.

    Awesome service ,really easy to order ,fast next day delivery, I purchased a phone in fair condition and to be honest I would say it’s in good condition. My Daughter absolutely loved it five star all the way well done Back Market. I will definitely use them again.

    iPhone 14 128GB - Starlight - Unlocked

    Condition

    Fair

    Purchased

    02/12/2024

  • Andrew I.

    Verified purchase

    Reviewed 30/12/2024, United Kingdom.

    Ordered good version. Phone arrived with barely a scratch. Really surprised how good it was, was expecting maybe a few more scratches considering there is an excellent version aswell. Battery has 88% capacity. More than happy. Recommended to another person who also purchased the same phone in a different colour and the quality was the same. Will use in the future.

    iPhone 14 Pro 128GB - Deep Purple - Unlocked

    Condition

    Good

    Purchased

    15/12/2024

  • Jenny C.

    Verified purchase

    Reviewed 26/12/2024, United Kingdom.

    I was recommended to use backmarket for a great phone upgrade without the brand new expense. I am so happy with my purchase that I now want to pass on the same good recommendation to everyone else. I traded in my old phone too and received the payment fairly quickly, despite Xmas getting in the way. My new phone was packaged really well, looks like new and has an amazing camera, the lens is like new. The battery life is a full 100%. There are no marks on the phone at all, it is as good as new. I’m very impressed.

    iPhone 13 128GB - Starlight - Unlocked

    Condition

    Good

    Purchased

    04/12/2024

179 products