Customer reviews

2,988 verified reviews in the last 24 months.

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  • P

    Peter H.

    Purchased on the 28 June 2023

    Verified purchase

    Bought for my wife. She is very happy with the phone. This is the third phone and 1 tablet that we have bought from Back Market. One phone had to be returned after nearly a year, but that happened without any issues and with lots of positive assistance from BM, especially as I'd changed countries between buying the phone and having the problem. Overall, very satisfied with the service.

    Item

    Galaxy A40 64 GB (Dual Sim) - Black - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 14 August 2023

  • M

    Marwan E.

    Purchased on the 19 December 2023

    Verified purchase

    Very good condition,my only problem is that the fingerprint doesn't seem to work (either because of the glass protection or because the captor is actually dead)

    Item

    Galaxy S23 Ultra 256GB - Black - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 19 January 2024

  • C

    Carmelo P.

    Purchased on the 3 June 2025

    Verified purchase

    At first I wanted to wait to review it, but it is my first purchase of a refurbished one (opted to suit both my pocket and the environment, thus promoting the circular economy) and I must say I made a very good choice. I don't know if it will turn out, so I point out that I bought a Google Pixel 6a White selecting Premium as far as condition is concerned. Both in terms of battery life performance and lack of aesthetic flaws, nothing to complain about. I was also surprised by the quality of the shots and the excellent visibility in direct sunlight; perhaps the only sore point is the update to Android 16, for which I will have to wait a little longer as it is the last on the list of smartphones given for support by the brand, but this is obviously not a fault. Furthermore, although I selected Standard shipping, I was also fortunate to be served by UPS who, despite an operational delay, promptly delivered the package to me (within 12 hours of the originally scheduled arrival) on Saturday morning.

    Translated from Italian

    Item

    Google Pixel 6a 128GB - Bianco

    Condition

    Premium

    Reviewed in Italy on 15 June 2025

  • A

    Aline D.

    Purchased on the 3 March 2025

    Verified purchase

    I bought my Google Pixel 7 on Back Market, and frankly, I'm very happy with my purchase! The phone was in excellent condition, as described, and I had no problems whatsoever with the delivery. In terms of performance, it's super fluid, the photos are incredible (especially with the Night Sight camera), and the battery life lasts all day. What's more, buying refurbished is a great way to save money and help the environment at the same time. I totally recommend it!

    Translated from French

    Item

    Google Pixel 7 128 Go - Vert - Débloqué

    Condition

    Excellent

    Reviewed in France on 20 March 2025

  • A

    Aude M.

    Purchased on the 25 June 2025

    Verified purchase

    Rather fast delivery to a relay point. The phone is as good as new (I had chosen the highest level of refurbishment, I think) and works perfectly. The only downsides are that in order to see colours properly, which are quite dark, I have to turn the brightness up to near maximum, which drains the battery more quickly, even though it's holding up quite well at the moment, and I can hardly see anything in direct sunlight (which is annoying when I use it as a GPS on my dashboard). On my Pixel 3A, colours were more natural even without turning up the brightness, and I had no problem seeing in bright sunlight. As I now have the Pixel 7, I didn't check if the screen was as good as I thought Google would lower the quality of the screens. I'm waiting for a system update before I can connect my phone to Android Auto. According to my internet research, the problem is with the current version of the system. I didn't have this problem with the Pixel 3A. I'm a bit disappointed on all these points, but everything else is perfect, and I'm back to the quality of Google phones.

    Translated from French

    Item

    Google Pixel 7 128 Go - Blanc - Débloqué

    Condition

    Premium

    Reviewed in France on 18 July 2025

  • G

    Gersende B.

    Purchased on the 1 April 2025

    Verified purchase

    Very happy with my purchase... this is the 2nd time I've bought a refurbished Samsung phone and frankly, so far, it's been perfect. I always choose a model in perfect condition and I'm not disappointed: it's perfect. I even had my previous phone (itself reconditioned) taken back. Everything went very smoothly. Purchase, delivery, trade-in, etc... Frankly, I recommend it!

    Translated from French

    Item

    Galaxy S22 5G 256 Go - Or Rose - Débloqué

    Condition

    Excellent

    Reviewed in France on 21 April 2025

  • S

    Simone D.

    Purchased on the 23 June 2025

    Verified purchase

    The Pixel is in good shape. To be honest I was hoping a little better because it has a small notch (I guess a bump) under the camera body but it's tiny, I hope with the cover it disappears. Also you can see the wireless charging track, a sort of circular track on the back of the phone. Granted it's refurbished... but having put in excellent condition I was hoping for a little better. Otherwise it looks fine. I hope not to find any more surprises.

    Translated from Italian

    Item

    Google Pixel 8 128GB - Nero

    Condition

    Excellent

    Reviewed in Italy on 27 June 2025

  • V

    Vanessa O.

    Purchased on the 5 June 2025

    Verified purchase

    The phone is in perfect condition, holds a charge well and I think has many years ahead of it. For this price it's a very good quality phone, and I'm glad I opted for a refurbished one. The only drawback is the country of origin settings, which prevent certain settings from being made. For example, it's impossible to deactivate the noise made when you take a photo...

    Translated from French

    Item

    Google Pixel 6a 128 Go - Vert - Débloqué

    Condition

    Premium

    Reviewed in France on 26 June 2025

  • S

    Soraya A.

    Purchased on the 8 June 2025

    Verified purchase

    Like new! Only a few traces of wear around the USB-C port, nothing to worry about. The only problem I can see is that, as it's a Japanese phone, the camera can't be set to silent. Also, biometrics/fingerprint unlocking doesn't work, an error message pops up every time I try to enrol a fingerprint. This is probably due to the smartphone being refurbished. I like the glass protection on the screen, which is a nice touch.

    Translated from French

    Item

    Google Pixel 7 128 Go - Noir - Débloqué

    Condition

    Good

    Reviewed in France on 22 June 2025

  • C

    Carlos D.

    Purchased on the 9 June 2025

    Verified purchase

    I am very happy with the performance and appearance of my refurbished Pixel 7.my option very good condition and the truth is that it looks like new.the battery holds the use that I give him very well..I arrived on time and well packaged. I will buy here again without a doubt.

    Translated from Spanish

    Item

    Google Pixel 7 128GB - Negro - Libre

    Condition

    Good

    Reviewed in Spain on 22 June 2025