Customer reviews

Overall rating

29 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.5/5

  • Accessories

    4/5

  • Battery

    4/5

  • Lens & Camera

    4.3/5

  • Packaging

    4.2/5

  • Shipping

    4.2/5

Reviews

  • Julian L.

    Verified

    Reviewed 10/09/2023, United Kingdom.

    Totally thrilled! Having run my trusty old G7 through the washing machine for 1hr 58mins on the hot cycle I was stunned to find it fired up instantly and performed glitch-free on all functions! If it hadn't been for the cracked screen I would have kept it for another 7 years!! Reluctantly I decided to get a replacement and chose a refurbished Galaxy S20 FE 5G 128 GB from you guys ..... brilliant ... seems like phones have evolved since my G7!! Couldn't be happier!!

    Condition

    Excellent

    Purchased

    26/08/2023

  • Matilda B.

    Verified

    Reviewed 13/10/2023, United Kingdom.

    Extremely happy with my Samsung Galaxy S20 5G. Arrived really quickly and looked virtually brand new . Have had it now for about 3 or 4 weeks and working well A great buy from Back Market.

    Condition

    Fair

    Purchased

    11/09/2023

  • Diane P.

    Verified

    Reviewed 22/12/2022, United Kingdom.

    Delivery was a pain but now all sorted. Phone itself is excellent quality. It's looks brand new. Customer service was above and beyond. I will surely use this company again for a refurbished phone as it was an awesome price can't fault the service. Thanks Update this was a Christmas present and they love it 😀 ☺️

    Condition

    Excellent

    Purchased

    09/12/2022

  • Linda P.

    Verified

    Reviewed 29/12/2022, United Kingdom.

    Wasn’t sure on buying a refurb …. Did the research on the phone , read the reviews . The phone was a gift for my hubby as his birthday was Boxing Day …. Well he was over the moon with it 👍👍happy hubby happy wife 🥰. I recommend this sight from purchase to receipt of goods …… thank you

    Condition

    Fair

    Purchased

    19/12/2022

  • Irfan A.

    Verified

    Reviewed 14/01/2023, United Kingdom.

    I ordered a Grade A, received something shabby within 2days, I returned it the same day and 4 days later received exactly what I ordered. Extremely happy with the item received finally. Returns experience was alright, albeit annoying that I had to wait more. Communication with Back market team was superb and their support was excellent. Without the need to return this was a 5 star experience.

    Condition

    Excellent

    Purchased

    04/01/2023

  • James D.

    Verified

    Reviewed 08/10/2024, United Kingdom.

    The phone was as expected but we had warranty on the phone my wife dropped it but couldn't get hold of anybody to get it sorted. So left it untill now that I've seen you can leave a review

    Condition

    Excellent

    Purchased

    25/11/2022

  • Stacey A.

    Verified

    Reviewed 28/06/2023, United Kingdom.

    Very happy with this product. Love that you can use Klarna to spread out the payments. Fast delivery. Overall great experience

    Condition

    Excellent

    Purchased

    13/06/2023

  • Honor M.

    Verified

    Reviewed 26/03/2023, United Kingdom.

    Delivery was fast and it was well packaged. The phone was in pristine condition and looks as if it's brand new. I couldn't be happier.

    Condition

    Excellent

    Purchased

    14/03/2023

  • Melanie H.

    Verified

    Reviewed 05/03/2023, United Kingdom.

    Great service very easy to do business with. Mobile arrived promptly and in excellant condition...despite selecting ' good' Easy to use, looks smart and takes g8 photos.

    Condition

    Good

    Purchased

    18/02/2023

  • Ann B.

    Verified

    Reviewed 10/02/2023, United Kingdom.

    Good quality product 1st time purchasing a refurb but wont be the last. Feels like new. Good service and communication very happy with everything so

    Condition

    Excellent

    Purchased

    31/01/2023