Customer reviews

230 verified reviews in the last 10 years.

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  • D

    Damien L.

    Purchased on the 4 May 2024

    Verified purchase

    Superb 2nd experience with Back Market. When I unpacked it, I was pleasantly surprised to find that it was as good as new, not a single scratch on the casing or screen with a 100% battery without having taken the new battery option. I recommend refurbished on this site.

    Translated from French

    Item

    iPhone 14 128 Go - Lumière Stellaire - Débloqué

    Condition

    Excellent

    Reviewed in France on 19 May 2024

  • M

    Myriam B.

    Purchased on the 17 November 2023

    Verified purchase

    Refurbished parcel, well packaged and protected. The phone, which was supposed to be in "good condition", looks as good as new to me, which is a pleasant surprise. There were no problems getting used to it, and I'm satisfied with the phone and the service so far.

    Translated from French

    Item

    Google Pixel 5 128 Go - Noir - Débloqué

    Condition

    Good

    Reviewed in France on 4 December 2023

  • M

    Marta S.

    Purchased on the 22 October 2023

    Verified purchase

    I bought an iPhone 13 Pro Max 256 GB with "Excellent" feature. what can I say ... I was pleasantly surprised! the phone is like new, does not have a single scratch, like new! The battery is 100%! I am really satisfied! thank you thank you thank you, I recommend this site to everyone, super reliable and very fast shipping, arrived even 2 days earlier than expected! shipped Monday and arrived Wednesday morning. very happy!!😍🤩

    Translated from Italian

    Item

    iPhone 13 Pro Max 256GB - Argento

    Condition

    Excellent

    Reviewed in Italy on 25 October 2023

  • J

    Jose R.

    Purchased on the 1 October 2024

    Verified purchase

    I've been ordering from BackMarket for years, and I'm always satisfied because the customer service team is always ready to listen and react quickly to find a better solution.

    Translated from French

    Item

    iPhone 12 256 Go - Blanc - Débloqué

    Condition

    Fair

    Reviewed in France on 6 October 2024

  • A

    Alberto M.

    Purchased on the 16 November 2023

    Verified purchase

    I bought a Google pixel 5 and it arrived quickly with a brand new cable and charger. The condition of the device was excellent but the battery was at 78% and for me it was draining fast. In the end I decided to return it because I opted for a superior and brand new model. The return was easy and I got my money back straight away. I also had to say that I returned everything in perfect condition and there were things that I didn't even use.

    Translated from Spanish

    Item

    Google Pixel 5 128GB - Verde - Libre

    Condition

    Excellent

    Reviewed in Spain on 8 December 2023

  • M

    Margot S.

    Purchased on the 12 May 2024

    Verified purchase

    I have ordered several phones from your site and have never had a problem with them. The only downside to this latest experience was the barcode stuck to the back which was very difficult to remove.

    Translated from French

    Item

    Galaxy S10 128 Go - Noir - Débloqué

    Condition

    Excellent

    Reviewed in France on 26 May 2024

  • A

    Andy P.

    Purchased on the 30 March 2024

    Verified purchase

    The Pixel 5 has reached its end of life! Google is no longer providing updates for this phone. To extend the life of this phone, you can install an alternative Android such as Lineage OS or /e/OS. The good news: it's possible. At least the one I received allows OEM unlocking to install an alternative system. It arrived super fast, in very good condition in my opinion (despite the fair condition indication), and in very plain packaging (: I am very happy.

    Translated from French

    Item

    Google Pixel 5 128 Go - Vert - Débloqué

    Condition

    Fair

    Reviewed in France on 10 April 2024

  • G

    Guillermo S.

    Purchased on the 4 March 2024

    Verified purchase

    For a used phone it was in very good condition. My conclusion is that I will never buy a new phone again. It makes much more sense to have a high-end phone from a few years ago. As an experience, a 10.

    Translated from Spanish

    Item

    Google Pixel 4 128GB - Negro - Libre

    Condition

    Fair

    Reviewed in Spain on 17 March 2024

  • D

    Dominika B.

    Purchased on the 19 January 2024

    Verified purchase

    Since the lower part of the display is not fully 100% responsive, it should be appreciated that the device is fully functional at a fraction of the price compared to new. For my purpose it is enough and I am maximally satisfied. It should only be taken into account that when the device is cheaper compared to the offers of other renovators, there may be shortcomings.

    Translated from Slovak

    Item

    Google Pixel 4a 5G 128GB - Biela - Neblokovaný

    Condition

    Fair

    Reviewed in Slovakia on 4 February 2024

  • R

    Raoul K.

    Purchased on the 13 November 2023

    Verified purchase

    The best price far and wide for this great used phone, which is technically and visually in top condition and meets my wishes and needs exactly, plus a 12-month warranty, and I already know from another transaction: the customer service will do everything to make sure I'm satisfied. Great!

    Translated from German

    Item

    Google Pixel 5 128GB - Schwarz - Ohne Vertrag

    Condition

    Fair

    Reviewed in Germany on 27 December 2023