Customer reviews

334 verified reviews in the last 24 months.

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  • G

    Gaëlle L.

    Purchased on the 3 February 2024

    Verified purchase

    I've just made my third purchase from the Back Market site, this time an iPhone 12 64GB in decent condition at the attractive price of £309.39. Overall, I'm happy with my purchase, but there are a few points to highlight. Delivery was remarkably fast, which is always a positive point. However, when I opened the parcel, I was surprised to find that the outer shell of the iPhone was badly damaged. It's the first time I've received an iPhone in such poor condition, even if I'd opted for the 'fair condition' category. I wasn't expecting a phone in perfect condition, but I did expect to receive a product in better condition than the one I found. Despite this inconvenience, I was pleasantly surprised to find a suitable case as a bonus in the parcel. This mitigated my initial disappointment, and I'd like to salute this attention to detail. In conclusion, although the condition of the outer shell was disappointing, the inclusion of an extra shell and the responsiveness of customer service helped to maintain an overall positive experience. Thank you to Back Market for this responsiveness and these little touches that make all the difference. I remain satisfied with my previous purchases ...

    Translated from French

    Item

    iPhone 12 64 Go - Noir - Débloqué

    Condition

    Fair

    Reviewed in France on 28 February 2024

  • M

    Mireille P.

    Purchased on the 1 July 2025

    Verified purchase

    I recommend the site, fast delivery for the purchase of a reconditioned iPhone in excellent as new condition.

    Translated from French

    Item

    iPhone XS Max 64 Go - Or - Débloqué

    Condition

    Good

    Reviewed in France on 13 July 2025

  • R

    Rosie H.

    Purchased on the 9 January 2024

    Verified purchase

    This is the first time I've bought a phone on this site, and frankly I'm not disappointed. I received my phone the day after I placed my order, and it works very well, there's nothing wrong with it.

    Translated from French

    Item

    iPhone 11 Pro 64 Go - Gris Sidéral - Débloqué

    Condition

    Excellent

    Reviewed in France on 28 January 2024

  • L

    Lau R.

    Purchased on the 17 January 2024

    Verified purchase

    Very good product, very fast delivery and light, efficient packaging. When the phone is in good condition and suffers no defects, congratulations to the refurbisher. The battery was advertised as normal and it is. Well done

    Translated from French

    Item

    Galaxy S20 FE 5G 128 Go - Bleu Foncé - Débloqué

    Condition

    Fair

    Reviewed in France on 22 January 2024

  • J

    Joffrey G.

    Purchased on the 26 November 2023

    Verified purchase

    Attractive price and fast delivery. The condition is very good, a small impact on the outline but nothing too serious, that's the game of refurbished. However, the touch screen is slow and is not recognised by the iPhone. The battery is not recognised by the iPhone and therefore does not display the battery status. I therefore have mixed feelings about buying a refurbished iPhone.

    Translated from French

    Item

    iPhone 12 64 Go - Noir - Débloqué

    Condition

    Excellent

    Reviewed in France on 10 December 2023

  • I

    Isabelle N.

    Purchased on the 20 January 2025

    Verified purchase

    Hello, I bought this iPhone in "perfect condition". However, I have received several Apple alerts telling me: unknown screen, non-genuine part! In addition, the side button seems to have changed. Is this normal? I hope you can give me an answer. Kind regards

    Translated from French

    Item

    iPhone 14 128 Go - Bleu - Débloqué

    Condition

    Excellent

    Reviewed in France on 3 February 2025

  • A

    Audrey F.

    Purchased on the 14 February 2025

    Verified purchase

    Received quickly. My daughter adopted it straight away. It fully meets her needs. Aesthetically, the blue is very pretty, which is a plus. So far, after a few weeks' use, there's nothing to complain about. But we'll have to wait and see.

    Translated from French

    Item

    Xiaomi Redmi 12 128 Go - Bleu - Débloqué

    Condition

    Excellent

    Reviewed in France on 4 March 2025

  • J

    Jennyfer L.

    Purchased on the 14 February 2024

    Verified purchase

    iPhone 13 ordered on Wednesday, and received today (Friday). Very fast delivery! The only downside is that I had ordered an iPhone in "perfect condition", but there are several very visible scratches on the body of the phone. I haven't used it yet as it was a gift. I'll have to wait and see when I use it. Overall, I'm satisfied with my purchase.

    Translated from French

    Item

    iPhone 13 128 Go - Minuit - Débloqué

    Condition

    Excellent

    Reviewed in France on 16 February 2024

  • M

    Marine C.

    Purchased on the 27 January 2024

    Verified purchase

    My blue iPhone 12 arrived 2 days early I took it in correct condition it has small farts on the sides of the phone and cameras. I was worried because the battery is an unknown part for the iPhone but that's not a problem, otherwise the battery holds up very well.

    Translated from French

    Item

    iPhone 12 128 Go - Bleu - Débloqué

    Condition

    Fair

    Reviewed in France on 11 February 2024

  • P

    Pierre-yves M.

    Purchased on the 17 January 2024

    Verified purchase

    Hello, I slightly underestimated my iPhone XS when I bought the 14 in "decent" condition. When I received my iPhone 13 and saw its condition, I quickly realised that my XS was in much better condition. A bit disappointed then

    Translated from French

    Item

    iPhone 13 128 Go - Bleu - Débloqué

    Condition

    Fair

    Reviewed in France on 4 February 2024