Customer reviews

2,878 verified reviews in the last 24 months.

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  • I

    Isabella W.

    Purchased on the 27 November 2023

    Verified purchase

    Back market always provides!!! Feels like a brand new phone, battery perfect, no scratches, amazing prices, you can not go wrong with this brand! I have promoted this brand so hard because they have always been so good, amazing customer service and service in general! Since I started buying phones with back market, I have officially stopped buying brand new ones as it’s the same thing! Plus you get a whole year warranty!! Best company I found in a while!! V impressed !

    Item

    iPhone 11 Pro 64GB - Midnight Green - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 28 December 2023

  • A

    António S.

    Purchased on the 18 November 2023

    Verified purchase

    Very good condition, however, the battery has only 81% new performance, and I expect to have to replace it in a year or so

    Item

    iPhone SE (2020) 64GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in United Kingdom on 3 December 2023

  • R

    Raquel G.

    Purchased on the 17 February 2024

    Verified purchase

    I was pleasantly surprised by the quality and speed of the order. It arrived two days early and the quality couldn't be better. The screen is perfect and the back is perfect too, not a scratch on it. I have had the phone for a week now and it works perfectly. I was very undecided whether to buy it refurbished or not and it has been my best decision. It is an iphone 12 in very good condition 64G. I will definitely buy from this shop again.

    Translated from Spanish

    Item

    iPhone 12 64GB - Rojo - Libre

    Condition

    Good

    Reviewed in Spain on 3 March 2024

  • J

    Jacky B.

    Purchased on the 14 February 2024

    Verified purchase

    Hello the iPhone X was delivered in a perfectly secure package after opening it had no scratches.  I put it on, it works wonderfully.I checked the capacity of the battery it is 100% the phone works very well since that day bravo successful reconditioning and I thank you I do not regret my purchase. Good day to all  

    Translated from French

    Item

    iPhone X 256 Go - Argent - Débloqué

    Condition

    Good

    Reviewed in France on 26 February 2024

  • D

    Delphine P.

    Purchased on the 16 December 2024

    Verified purchase

    The shell of the iPhone was broken after purchase and when we had it repaired the repairer told us that it was very clean for a reconditioned phone and that it was good to see reconditioned phones in this condition.

    Translated from French

    Item

    iPhone XR 64 Go - Blanc - Débloqué

    Condition

    Good

    Reviewed in France on 1 January 2025

  • A

    Ana M.

    Purchased on the 27 November 2024

    Verified purchase

    Second time I've bought refurbished iPhone... unbeatable. Fits the description, lots of options available to choose from and on top of that very discounted price, ideal for those of us who don't want to go with 1300€ in hand!

    Translated from Spanish

    Item

    iPhone 13 128GB - Medianoche - Libre

    Condition

    Fair

    Reviewed in Spain on 29 December 2024

  • C

    Cristela M.

    Purchased on the 20 February 2024

    Verified purchase

    I bought two IPhone 12 for my children and at the beginning both worked well, no scratches, visually impeccable, I ordered perfect condition, at one point, an IPhone had a problem 'no SIM card', despite all the manipulations indicated on the platform of Back Market , The phone did not work, immediately I contacted Back Market, I returned the Iphone, 3 days later I received another IPhone, which for now works very well, I want to specify that the refurbisher was Remarketing Platform based in Italy, very responsive, top service. I'd like to point out that I was scared at first, because I read a lot of negative reviews about the poor after-sales service, but everything went well and I'll be buying again without a doubt. Thank you Back Market and Remarketing Platform.

    Translated from French

    Item

    iPhone 12 64 Go - Blanc - Débloqué

    Condition

    Good

    Reviewed in France on 21 March 2024

  • E

    Equery E.

    Purchased on the 2 April 2024

    Verified purchase

    I was pleasantly surprised by the good condition of the device. It's my first refurbished one. I hesitated between 64G and 128G. I had a big preconception... I should have taken the 128G for reasons of comfort (big data consumer). Given the quality of the refurbished phone... I wouldn't hesitate any longer.

    Translated from French

    Item

    iPhone SE (2020) 64 Go - Noir - Débloqué

    Condition

    Good

    Reviewed in France on 14 April 2024

  • T

    Teresa G.

    Purchased on the 21 November 2023

    Verified purchase

    The phone is in perfect condition and 100% battery. It is a christmas gift so it has not been used yet. 28/12/23 My husband is very satisfied. He only realised it was refurbished when he didn't see the Apple box and asked. Excellent service from Backmarket

    Translated from Spanish

    Item

    iPhone SE (2020) 128GB - Negro - Libre

    Condition

    Excellent

    Reviewed in Spain on 14 December 2023

  • Y

    Youcef B.

    Purchased on the 5 December 2023

    Verified purchase

    Smartphone in excellent condition, in very good quality packaging, and supplied with charging cable and tool to open sim card drawer. Delivery arrived on time. Thanks to the reconditioner!

    Translated from French

    Item

    iPhone XS Max 64 Go - Or - Débloqué

    Condition

    Excellent

    Reviewed in Belgium on 9 February 2024