Customer reviews

2,089 verified reviews in the last 24 months.

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  • B

    Beatriz M.

    Purchased on the 23 December 2024

    Verified purchase

    Delighted with my refurbished iPhone 13. I bought an iPhone 12 for my son last year and he has done very well with it. Mine has a new battery and works great. It has no damage whatsoever and looks brand new. I would recommend this site without hesitation. I would buy again in a heartbeat.

    Translated from Spanish

    Reviewed in Spain on 15 January 2025

    iPhone 13 128GB - Rosa - Libre
  • P

    Pauline M.

    Purchased on the 25 January 2025

    Verified purchase

    iPhone 14 plus received quickly after ordering (less than a week). Packaged in a box no bigger than the phone, with a charging cable and a clip to open the SIM slot. (Parcel left in letterbox without signature... lack of professionalism on the part of the carrier). Quality of the phone: only one air bubble under one of the lenses (with no repercussions on its use) and a small crack on another. Based on this experience I would recommend this reconditioning platform. The order was easy to place and the delivery time was more than reasonable.

    Translated from French

    Reviewed in France on 9 February 2025

    iPhone 14 Plus 128 Go - Bleu - Débloqué
  • L

    Lucia C.

    Purchased on the 11 December 2024

    Verified purchase

    the phone is in perfect condition, beautiful colour. it arrives in an anonymous box and with the cable even though I thought it came with the original box my daughter is super happy 💗 i highly recommend

    Translated from Italian

    Reviewed in Italy on 20 December 2024

    iPhone 14 256GB - Blu
  • R

    Ralf M.

    Purchased on the 18 March 2025

    Verified purchase

    Firstly, I think the concept of refurbished devices is great and have already bought 4 items from Back Market. It's always worked out great. This time I even "sold" my old mobile phone - it feels good and is a contribution to conserving resources and sustainability.

    Translated from German

    Reviewed in Germany on 31 March 2025

    iPhone 14 512GB - Rot - Ohne Vertrag
  • C

    Christelle P.

    Purchased on the 13 March 2025

    Verified purchase

    The iPhone was delivered promptly with the charging cable. No marks or imperfections. It's been several years since I switched to refurbished (iPhone/ipad) and I've never been disappointed with backmarket.

    Translated from French

    Reviewed in France on 31 March 2025

    iPhone 13 512 Go - Rose - Débloqué
  • N

    Noelia M.

    Purchased on the 14 March 2025

    Verified purchase

    I am impressed. I've always been obsessed with buying everything new. I wanted to get my partner a phone as a gift as his iPhone XR is on its last legs, and as I can't afford a new one right now I thought I'd try a refurbished one, and it's the best decision I could have made. I chose the "excellent" category, adding a new battery to ensure that the phone would come as new as possible, and when I opened the box I was surprised to see that it looked like a brand new phone. The delivery was quicker than I expected. The only thing to take into account and for clueless people like me: it includes the cable, but NOT the base. Highly recommended ⭐️

    Translated from Spanish

    Reviewed in Spain on 18 March 2025

    iPhone 11 128GB - Negro - Libre
  • M

    Maxime F.

    Purchased on the 28 November 2024

    Verified purchase

    Phone was well received and looks like new for a refurbished phone. Even the battery is 100%. Turned it on and started using it perfectly, but I can't create a new Apple account with this phone!

    Translated from French

    Reviewed in France on 14 December 2024

    iPhone 13 128 Go - Bleu - Débloqué
  • F

    Felicia C.

    Purchased on the 23 June 2025

    Verified purchase

    I bought an iPhone 13 mini from backmarket and so far I'm completely satisfied with the product - it's like new! I've added a new battery and the battery life is much better than I'm used to from Apple devices. I can only recommend Backmarket!

    Translated from German

    Reviewed in Germany on 7 July 2025

    iPhone 13 mini 256GB - Mitternacht - Ohne Vertrag
  • M

    Michele D.

    Purchased on the 4 December 2023

    Verified purchase

    iPhone 12, 128gb white received quickly and in excellent condition, as described. Delivered with cable, power supply and sim clip in perfect packaging. Battery at 85%, minimum guaranteed. No functioning problems at present. First purchase of a refurbished product, I was positively surprised.

    Translated from Italian

    Reviewed in Italy on 18 December 2023

    iPhone 12 128GB - Bianco
  • F

    Franca B.

    Purchased on the 22 November 2024

    Verified purchase

    I already knew this site and had a great time, I bought a refurbished iPhone for my son and he is very happy with it! Everything was great: order, delivery and after sales. I also love the site graphically because it is easy to use and it is easy to find what you are looking for.

    Translated from Italian

    Reviewed in Italy on 12 December 2024

    iPhone 12 mini 256GB - Rosso