Customer reviews

Overall rating

5,800 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

  • Accessories

    4.3/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.4/5

  • Shipping

    4.5/5

Reviews

  • Angelo C.

    Verified

    Reviewed 03/09/2025, Italy.

    I was a bit hesitant about buying a refurbished one, but my experience with Back Market was fantastic. I chose an iPhone 13 Pro Graphite (Excellent condition, new battery) and the product I received exceeded all expectations. It doesn't have a single micro-scratch, it is literally indistinguishable from new. The performance is perfect and the battery has an excellent life span, being 100%. Reliable service and very high quality product.

    Translated from Italian


    Condition

    Excellent

    Purchased

    26/08/2025

  • Conny D.

    Verified

    Reviewed 21/12/2025, Italy.

    I bought the 256gb iPhone 16, premium condition and new battery at a great price. The shipping was fast, in two days it arrived, I was afraid that if they didn't find me at home, they would send the package to the branch, instead they delivered it to a pickup point close to home. The device is in perfect condition, just as described, it doesn't have a scratch on it and the battery is really new. I was able to confirm this by reading the date of manufacture and the date of first use in the settings. I am very satisfied with my purchase

    Translated from Italian


    Condition

    Premium

    Purchased

    13/12/2025

  • Fatima M.

    Verified

    Reviewed 16/11/2025, France.

    It is perfect, I was too afraid to buy it reconditioned but finally it is like new, zero scratches, the battery is at its max really perfect

    Translated from French


    Condition

    Premium

    Purchased

    04/11/2025

  • Cristina T.

    Verified

    Reviewed 14/09/2025, Italy.

    The shipping was perfect, the phone arrived on the exact day, at first I was a bit sceptical, then when I opened it I was delighted. The phone is literally brand new, not a single scratch and so far everything is going perfectly.

    Translated from Italian


    Condition

    Excellent

    Purchased

    31/08/2025

  • Chiara D.

    Verified

    Reviewed 25/08/2025, Italy.

    Very fast delivery. Excellent grade phone: not a single mark on it, new battery and fully functional. I just made a mistake in checking the features and therefore returned it. The overall experience was great as always

    Translated from Italian


    Condition

    Excellent

    Purchased

    14/08/2025

  • Eysseric R.

    Verified

    Reviewed 21/07/2025, France.

    It's now been 11 days since I received my iPhone 13 - 128 GB - Green - Unlocked. I have absolutely no regrets about my purchase, the iPhone is practically brand new, even reconditioned, it's impossible to tell the difference. I even chose the new battery option so that I wouldn't have any problems with the battery in the future. Back Market was very reliable and efficient in terms of the speed with which they dispatched my order. I highly recommend it, even to those who have doubts about the quality of their reconditioned products. There's no problem as long as you buy a product that fits in your budget, taking care to take your device in good condition, and especially do not forget the battery. Don't hesitate to take this option, because when it's new, it's even better. It's the future, so you might as well trust them. Honestly, I would have loved to have given it a 10-star rating, but unfortunately for you, there are only 5. Thanks again Back Market.

    Translated from French


    Condition

    Excellent

    Purchased

    08/07/2025

  • Maria B.

    Verified

    Reviewed 08/12/2025, Italy.

    Good morning I would like to know what to do because only a week after purchase a vertical green line hangs on the display

    Translated from Italian


    Condition

    Good

    Purchased

    28/11/2025

  • Lucia C.

    Verified

    Reviewed 20/12/2024, Italy.

    the phone is in perfect condition, beautiful colour. it arrives in an anonymous box and with the cable even though I thought it came with the original box my daughter is super happy 💗 i highly recommend

    Translated from Italian


    Condition

    Excellent

    Purchased

    11/12/2024

  • Christian L.

    Verified

    Reviewed 10/08/2025, Italy.

    In all honesty, I have always been against buying refurbished products, but I wanted to give it a try. My purchase turned out to be excellent. The smartphone arrived in a few days, impeccable condition, not even a scratch or the slightest sign of wear. Battery at 100%. It has been 10 days and I am very satisfied with my totally positive experience. Highly recommended.

    Translated from Italian


    Condition

    Premium

    Purchased

    24/07/2025

  • Beatriz M.

    Verified

    Reviewed 15/01/2025, Spain.

    Delighted with my refurbished iPhone 13. I bought an iPhone 12 for my son last year and he has done very well with it. Mine has a new battery and works great. It has no damage whatsoever and looks brand new. I would recommend this site without hesitation. I would buy again in a heartbeat.

    Translated from Spanish


    Condition

    Good

    Purchased

    23/12/2024