Back2Market charged extra customs duties for import to the UK which were not shown in the price I tried contacting customer services and the B2M partner but they were no help at best, dishonest at worst

First class service and product. Would definitely recommend.

I am pleased with the phone size but the battery seems to go down quick with very little use. Is it because it’s an older model ???

Very good device, much improved compared to my old Z FOLD 3 where you get more of the V shape when closing, the phone is less high but wider, which makes the outer screen look more like a normal phone and in tablet mode, it is larger.

I love it, it works like a charm, I don't regret my purchase from Back Market, and thank you again.

I was sceptical about buying refurbished but my first experience was perfect! A great saving on the purchase of my Google Pixel 8 pro! It arrived very quickly and in the condition advertised. I'm very satisfied!

I was rather wary of online refurbishing. But I was pleasantly surprised. Delivery was very quick (only a few days), and the product was exactly as advertised. I'd definitely recommend it.

The IPhone 13 is great, if you didn't know any better you'd think it was new. Ordering and despatch all went smoothly and quickly. I am very satisfied and am happy to recommend Back Market to others.

Ordered iPhone 15 and received it 2 days later via post.co.uk. All went according to plan. Ordered with new battery. It works fine. I immediately added a matching case with screen plastic and that also went fine, with cleaning wipes delivered with it. Thoroughly satisfied so far.

The first phone had a problem. They sent me a second one which works very well. But I had to manage to send the first phone back, as I'm disabled with reduced mobility, which is why I buy on the internet + home delivery. I asked for an extra 48 hours but was refused, and they threatened to take an extra €333 off my card, even though I said I didn't have anyone to deliver the phone before Tuesday. In the end you accepted the return with a 48 hour delay but I find that lacking in humanism, it was so simple to give me 48 hours, I wouldn't have had sleepless nights during those days for fear of having 333€ taken from my 700€ income. It's a small thing to do that to people, very small.