Customer reviews

8,509 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • K

    Kevin D.

    Purchased on the 7 April 2024

    Verified purchase

    Ho ricevuto il telefono i uno stato buonissimo e con un tempo di spedizione a dir poco eccezionale. Adoro un sacco BackMarket e rifarò altri acquisti.

    Item

    iPhone 12 64GB - White - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 22 April 2024

  • S

    Sarah L.

    Purchased on the 23 November 2023

    Verified purchase

    Great as always, very efficient service and top quality product

    Item

    iPhone XR 64GB - Red - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 10 December 2023

  • R

    Rui G.

    Purchased on the 9 December 2023

    Verified purchase

    5******

    Item

    iPhone 12 Pro Max 128GB - Pacific Blue - Unlocked

    Condition

    Good

    Reviewed in United Kingdom on 24 December 2023

  • M

    Miriam M.

    Purchased on the 12 August 2024

    Verified purchase

    Donde tengo que enviar el paquete en correos?

    Item

    iPhone 12 Pro 128GB - Gold - Unlocked

    Condition

    Fair

    Reviewed in United Kingdom on 19 August 2024

  • A

    Aaron L.

    Purchased on the 18 June 2025

    Verified purchase

    I have ordered the same iPhone 13 twice in a row, but in different colours. There is an error with the hardware on both iPhones after I carried out a mobile phone diagnosis. This can't be true! I'm slowly starting to think about favouring a different refurbished retailer ...

    Translated from German

    Item

    iPhone 13 128GB - Mitternacht - Ohne Vertrag

    Condition

    Excellent

    Reviewed in Germany on 20 June 2025

  • M

    Morgane C.

    Purchased on the 4 February 2025

    Verified purchase

    Very happy with my purchase. I took my IPhone 14 reconditioned in perfect condition new battery. I have nothing to complain about, it looks as good as new. I have no regrets for my first refurbished phone.

    Translated from French

    Item

    iPhone 14 128 Go - Mauve - Débloqué

    Condition

    Excellent

    Reviewed in France on 17 February 2025

  • H

    Hartmut K.

    Purchased on the 14 October 2024

    Verified purchase

    The "refurbished" iPhone 14 arrived quickly, was exactly as described and works perfectly. The trade-in of my iPhone 11 also went fairly, smoothly and quickly. All in all very satisfied - far better than buying a new device!

    Translated from German

    Item

    iPhone 14 128GB - Blau - Ohne Vertrag

    Condition

    Good

    Reviewed in Germany on 25 October 2024

  • B

    Bernd W.

    Purchased on the 8 June 2025

    Verified purchase

    I am very happy with the refurbished iPhone 15 Plus. However, I initially had difficulties with the volume of the timer, alarm clock, etc. After playing the signal once, the sound became very quiet. All the necessary settings were activated. After many attempts and unsuccessful tips from Google, I finally came across a forum where it was recommended to deactivate the Attention-sensitive functions button under Accessibility - Face ID & Attention. After I did that, everything was ok. When shipping with GLS, I have to criticise the fact that the arrival days were not correct: the iPhone was originally supposed to arrive on Monday instead of Friday. Now it arrived on Friday, when I was not at home. The arrival of the case was postponed three times, so I waited in vain on two days. I also don't understand why transferring the money for the old device is so complicated and if you have done everything as requested, it still takes up to 6 working days for the money to reach your account. Above all, it's incomprehensible why you have to log out of your Apple account. Without these criticisms, everything would be perfect!

    Translated from German

    Item

    iPhone 15 Plus 128GB - Schwarz - Ohne Vertrag

    Condition

    Good

    Reviewed in Germany on 25 June 2025

  • G

    Gerhard S.

    Purchased on the 5 May 2025

    Verified purchase

    This purchase went excellently, an advertising event for the purchase of a refurbished device. The best way for me - cheaper than a new device, and without the adventure of buying second-hand from a private seller.

    Translated from German

    Item

    iPhone 14 Pro Max 256GB - Space Schwarz - Ohne Vertrag

    Condition

    Good

    Reviewed in Germany on 27 May 2025

  • A

    Andrea P.

    Purchased on the 2 May 2025

    Verified purchase

    First time buying a refurbished product I was sceptical. Everything went well. I found a product in line with expectations, a quick, clear, secure purchase procedure. Including tracking of the order and delivery in line with the stated timeframe. What can I say... Super positive experience

    Translated from Italian

    Item

    iPhone 13 128GB - Galassia

    Condition

    Good

    Reviewed in Italy on 18 May 2025