Customer reviews

I've been ordering from back market since 2020 and I've never had any problems, whether with products, returns or refunds, until today when the seller, JB CE, tried to scare me by saying that I hadn't sent the complete product, but back market still refunded me. So I'll continue to buy from them, but if I can give some advice on film when you unpack your parcels and when you send them back to avoid this kind of problem.

Easy purchase. Fast dispatch and arrival before the original date. The machine is in perfect condition and passed the field test with flying colours. I recommend not only the machine but also Back Market.

The watch I bought was considered ‘Good’. Bar a few light scratches on the watch face, it looked brand new. The only downside is the watch strap was dirty and hadn’t been cleaned but replacements can be bought on Temu for €2.

The packaging and delivery were great. The Xbox is also flawless. Unfortunately, the controller supplied has a (apparently) loose contact. It keeps pressing upwards even when not touched. Let's see if I can fix the problem. It's just not a new product.😉 But otherwise everything is great.

Thank you very much for the great job you've done on my order. It's a pleasure to work with you and I'm very pleased with your service.

Hello, I'm taking the liberty of contacting you even though I'm aware of the conditions of the commercial guarantee and its exceptions. I received JBL headphones a week ago and I am very satisfied with them. However, this morning I lost the left earpiece while doing sport... I can't get my hands on it again... I'd like to know what can be done on your behalf, please? Many thanks in advance for your reply, Yours sincerely Solène Vérot

What do I really think...? It's a great thing. I've bought refurbished devices before and have always been very satisfied. Your customer service and ongoing information are excellent.

An amazing camera! My sister was really made immensely happy with this gift. The crazy thing is that it had 'Good' written on it as a condition - however, this camera looks brand new! It came all the way from France & super well wrapped. So Backmarket is definitely recommended if you care about the environment & want to find something nice!

Super delivery, equipment in very good condition. Nothing to say about the seriousness of this online shop.