Customer reviews

Overall rating

5,862 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.3/5

  • Accessories

    4.2/5

  • Battery

    4.1/5

  • Lens & Camera

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Antje V.

    Verified

    Reviewed 03/12/2022, United Kingdom.

    Everything is perfe

    Condition

    Good

    Purchased

    19/11/2022

  • Maximilian Z.

    Verified

    Reviewed 13/08/2023, Germany.

    I bought an iPhone 13 Pro there and was extremely satisfied. The phone was in perfect condition and I also saved money. You honestly didn't notice that it had been opened or used before. So I can only recommend it!

    Translated from German


    Condition

    Excellent

    Purchased

    16/10/2022

  • Sandrine J.

    Verified

    Reviewed 12/02/2024, France.

    You're really top-notch! efficient, professional, attentive to the customer's needs, respectful of commitments within the allotted time, that's quite exceptional these days, so I'll be sure to inform my friends and family and the social networks about it. I've never been so satisfied in my life as a customer/consumer. Bravo again Sandrine

    Translated from French


    Condition

    Excellent

    Purchased

    09/05/2023

  • Sylvie P.

    Verified

    Reviewed 20/08/2023, France.

    Perfect, just as good as a new tablet, and a lot cheaper! We'll have to see over time, but it's off to a good start... Very fast delivery despite the holiday period, and very friendly customer service emails.

    Translated from French


    Condition

    Excellent

    Purchased

    08/08/2023

  • Christian S.

    Verified

    Reviewed 12/12/2023, Germany.

    I've had my P Smart since August 21 and it's still going strong. The battery still lasts, it's perfect for WhatsApp and as a sat nav. Absolutely unbeatable for the price. In the meantime, I've already collected a few cracks on various construction sites, but I'm having the display changed today and then hopefully it will run for another year.

    Translated from German


    Condition

    Fair

    Purchased

    06/08/2021

  • Louisa-marie P.

    Verified

    Reviewed 12/12/2022, Germany.

    This is the first time I have bought a refurbished item and I have to say I am very pleasantly surprised! The product is flawless, you can't tell it apart from a new/original packaged item. I can't see any disadvantage here; on the contrary: I even got more warranty compared to the original manufacturer. Not only did I save a lot of money with this purchase, but I also did something very good for the environment by buying a product that is already on the market, thus saving resources. I will buy all my electronic devices this way in the future if possible, I can't find any disadvantage and recommend it to everyone. My experience with Backmarket has also been impeccable, highly recommended.

    Translated from German


    Condition

    Excellent

    Purchased

    18/11/2022

  • Anas A.

    Verified

    Reviewed 07/02/2023, Netherlands.

    Dear team at BackMarket, Just received my AirPods Max. As good as new and it is of pure quality. You have made me immensely happy with the good. Pure recommendation for our lovely students who want to buy electronics from the Apple brand for a bargain. I am very satisfied, absolutely! :)

    Translated from Dutch


    Condition

    Excellent

    Purchased

    05/02/2023

  • Cristina U.

    Verified

    Reviewed 30/01/2023, Spain.

    The quality of the product is very good, very professional when it comes to shipping and one hundred percent sure of it. I bought some AirPods Max headphones and it is worth buying them because they are exactly the same as at Apple but more economical and of the same quality. Very happy with my purchase. If I have to buy more things I will buy here again.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    26/01/2023

  • Lars M.

    Verified

    Reviewed 23/08/2023, Germany.

    Goods great, delivery great, but, let's be honest, your communication strategy is a pain in the ass! I bought two things from you and received what felt like 100 emails, what's the point? I'm just your customer and not engaged to you.

    Translated from German


    Condition

    Excellent

    Purchased

    07/08/2023

  • Aurore L.

    Verified

    Reviewed 23/01/2023, France.

    It is in great shape and I am very happy with it... Impeccable condition, not a single trace of life before me... I was a little reluctant to recondition, with this experience, I want to convince everyone monde😉😊🤣

    Translated from French


    Condition

    Excellent

    Purchased

    11/01/2023