Customer reviews

Overall rating

1,833 verified reviews

Rating details

  • Overall performance

    4/5

  • Appearance

    4.2/5

  • Accessories

    4/5

  • Battery

    4/5

  • Lens & Camera

    4.3/5

  • Packaging

    4.1/5

  • Shipping

    4.4/5

Reviews

  • Chiara P.

    Verified

    Reviewed 21/07/2025, Germany.

    i am really very satisfied. i ordered the ipad pro 12.9 inch and it meets my expectations exactly. It arrived in perfect condition. a charging cable was also included. i can recommend the purchase to anyone:)

    Translated from German


    Condition

    Excellent

    Purchased

    05/07/2025

  • Martin T.

    Verified

    Reviewed 03/11/2025, Austria.

    "Excellent condition", well packaged, delivered (very) quickly and all at a great price! Actually a smooth 5* ...but 3x Android OS or firmware upgrade in a row until you can really put it into operation is quite a lot and would actually have given a 1/2* deduction... which I have now rounded up again ;) Gladly again!

    Translated from German


    Condition

    Excellent

    Purchased

    21/10/2025

  • José antonio L.

    Verified

    Reviewed 07/04/2024, Spain.

    Back Market has done it again. This is my third order in just over a year (two iPhones and an Apple Watch ultra) and I couldn't be more satisfied. The product is absolutely brand new, excellent is an understatement. My only regret is the amount of money I have wasted all these years buying new products.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    31/03/2024

  • Paco F.

    Verified

    Reviewed 01/01/2024, Spain.

    My first purchase with a reconditioned and very happy, it works very well. It has exceeded my expectations and you have earned my trust. I will buy again when I need it. Thank you for your work.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    15/12/2023

  • Magda K.

    Verified

    Reviewed 23/11/2025, Netherlands.

    Great device, I had a similar phone before. So I am very happy with a new version.

    Translated from Dutch


    Condition

    Excellent

    Purchased

    11/11/2025

  • Jose ramon M.

    Verified

    Reviewed 05/10/2025, Spain.

    It works well, but for the price I paid I expected a 100% battery and it only reached 83% of its capacity. I was disappointed at this point after paying more than 500 euros for a 13.

    Translated from Spanish


    Condition

    Fair

    Purchased

    23/09/2025

  • Jorge T.

    Verified

    Reviewed 03/09/2025, Spain.

    So far (1 day) everything has been excellent. Still not a single complaint. I will continue to report in the following months but this is the third phone I've bought from them.... which says something....

    Translated from Spanish


    Condition

    Excellent

    Purchased

    29/08/2025

  • Maëlle modestie firmine J.

    Verified

    Reviewed 09/12/2024, France.

    Hi, I'm really happy with my order. Thanks again and very kind of you.

    Translated from French


    Condition

    Good

    Purchased

    05/12/2024

  • Manon F.

    Verified

    Reviewed 13/07/2025, France.

    My first Back Market experience and certainly not my last! I'm really delighted, the iPad is impeccable and arrived in two days!

    Translated from French


    Condition

    Excellent

    Purchased

    30/06/2025

  • Audrey C.

    Verified

    Reviewed 08/12/2024, France.

    Hello, the product complies, however I had to use a VOUCHER for this purchase because the phone purchased in January 2024 and under warranty was not repairable. PROBLEM: the pat voucher payment method was not possible. I emailed backmarket-eu@bolttech.eu to find out if they had a solution, and they told me that I had to check with you. The voucher was for 121.58 euros: INSURANCE_1280713_51c37efbeded19af. REF : BMFR - CLBAM354941. What should I do? Can you refund me? Thank you

    Translated from French


    Condition

    Good

    Purchased

    27/11/2024