Customer reviews

Overall rating

547 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.6/5

  • Accessories

    4.3/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.6/5

  • Shipping

    4.7/5

Reviews

  • Jacqueline B.

    Verified

    Reviewed 25/06/2025, Greece.

    Exept for the fact, that there was a strike in Germany and the package couldn't be sent to Greece for a few days, eveything is/was just perfect! The mobile is in perfect condition and we are very happy with our new iPhone 13 refurbished. We will buy again.

    Translated from Greek


    Condition

    Excellent

    Purchased

    03/06/2025

  • Stéphane D.

    Verified

    Reviewed 28/08/2025, France.

    It's not my first phone, I'm very happy with Black Market Super iPhone 13 and battery 97% despite 2 or 3 small defects on the contour for having taken a premium phone. The customer service was up to my expectations, I thanked him. Sincerely

    Translated from French


    Condition

    Premium

    Purchased

    24/08/2025

  • Paula T.

    Verified

    Reviewed 14/03/2025, Portugal.

    I've received my iPad mini 5 generation and I'm delighted with the purchase. It fits my needs perfectly. It came very well packaged and without any marks, simply impeccable. Congratulations Back Market, I remain a customer.

    Translated from Portuguese


    Condition

    Excellent

    Purchased

    07/03/2025

  • Frederic ..

    Verified

    Reviewed 20/10/2025, France.

    It was a present for my granddaughter. She is obviously delighted with the phone. It is impeccable, in perfect condition as indicated. The parcel was sent within the time announced. Everything is fine. I am very satisfied with this order.

    Translated from French


    Condition

    Excellent

    Purchased

    21/09/2025

  • Víctor C.

    Verified

    Reviewed 06/10/2025, Spain.

    Bought in very good condition with new battery, just had a mark on the outer ring of the camera without affecting its use, otherwise impeccable! It is the third mobile I buy in Back Market and I will not hesitate to repeat.

    Translated from Spanish


    Condition

    Good

    Purchased

    19/09/2025

  • Hao C.

    Verified

    Reviewed 24/08/2025, Greece.

    Every thing is good ,There are no scratches, just like new, and there are two charging cables.If I buy a second-hand phone, I will definitely buy it here.I have been using the phone for two weeks and there have been no problems.The battery health of the phone was 98% at the beginning and it is still 98% now.

    Translated from Greek


    Condition

    Premium

    Purchased

    07/08/2025

  • Michael alejandro G.

    Verified

    Reviewed 25/05/2025, Spain.

    I find it an incredible service in terms of quality / price and above how fast the order arrives (24h in my case this last time, the previous one took several days) my only downside is that the product is a complete lottery, the previous iPhone (11) that I ordered the truth is that everything was perfect but sometimes I was using an app or game and the screen was frizzy, Now with this iPhone 13 Pro the downside, leaving the aesthetic aside, is that the phone overheats a lot and the battery is consumed too quickly despite being at 100%, if these sections are improved, obviating that they are reconditioned, I think it could raise the value of their products. Thank you, best regards.

    Translated from Spanish


    Condition

    Excellent

    Purchased

    14/05/2025

  • Wilfried R.

    Verified

    Reviewed 12/01/2025, Germany.

    After two not-so-pleasant experiences with another provider, we tried Backmarket. And bought an IPhone 11 Pro in Excellent there. We were not disappointed! Battery 98%, display and casing in perfect condition. I will buy another IPhone here. Highly recommended.

    Translated from German


    Condition

    Excellent

    Purchased

    01/01/2025

  • Sami P.

    Verified

    Reviewed 24/08/2025, Finland.

    The phone i received (Pixel 6 Pro) was like new. For example, there were not any scratches on the screen, which I was actually positively surprised. I ordered the phone on Friday and the BM re-seller from Holland shipped it super fast via DHL, and I received the phone in Finland on Monday. A perfect experience, 5 stars!!

    Translated from Finnish


    Condition

    Premium

    Purchased

    08/08/2025

  • Thoraya rosa B.

    Verified

    Reviewed 14/09/2025, Spain.

    Good afternoon, this is my 1st order from "Back Market" and so far, I am very satisfied. I have received the order and will be playing with my credit card in the future. About the mobile phone, it arrived in perfect condition. Honestly it looked like new, battery 100% and excellent quality, yes it is true that I paid more to ensure that but I am happy, I have checked everything what I think is important, and as I said, I did not find any problem. I hope it will last me until my next purchase, which will be here again <3

    Translated from Spanish


    Condition

    Good

    Purchased

    30/08/2025