Customer reviews

Catastrophique ! Fuyez Back market ! J’ai prix l’offre avec le forfait Bouygues, je reçois le téléphone soit disant « parfait état » avec l’écran qui n’est pas tactile correctement. Je le renvoie pour qu’on me le change ou qu’on me le répar. J’étais censée le recevoir sous 3 à 5 jours : j’ai attendu 20 jours sans nouvelle ! Je devais moi même aller à la pêche aux informations. Finalement le vendeur n’a pas voulu me le renvoyer. Je négocie avec Back Market pour qu’ils m’en envoient un autre mais sans succès. Ils proposent simplement de me rembourser avec un bon d’achat sur Back market (donc je suis obligée de recommander chez eux en plus ????) le service après vente est pourri ! Le délai de réponse n’est jamais respecté. Résultat : au bout d’un mois je n’ai toujours pas de téléphone, je dois en commander un nouveau (bizarrement le même coûte bien plus cher donc je vais devoir investir plus d’argent dedans) et je suis engagée auprès de Bouygues pendant 2 ans avec un nouveau numéro de téléphone. Je suis choquée car je pensais que Backmarket était un site serieux.

I was a bit sceptical about ordering refurbished. But it's been 2 weeks since I received my IPhone 16 pro and so far I really have nothing to say... Except that the delivery was super fast (ordered on Monday and received on Tuesday) and that the iPhone is in very good condition! I am very satisfied! Thank you so much!

I usually prefer to get certain devices new because I don't really like the idea of second-hand. However, I wanted to give it a try because I needed the iPad mini to use it as an 'agenda' and notebook on the go (I already have an Air that I use for drawing but it's not practical for something on the fly). What can I say: first IPER POSITIVE experience. Device practically NEW, without a scratch, battery lasting as long as it was actually new. As if it had been bought new by someone who immediately got rid of it. I love it! Definitely when I have to change one of my devices I'll be back. 🥰♥️

Ordered a blue iPhone 12 with 256g and new battery, even arrived early on Christmas Eve, fully satisfied with price, performance, battery life almost two days in normal/intense activity and sustainability of the purchase. Now 4 Apple pieces (iPad, mbAir, mc mini) refurbished on Backmarket with great satisfaction, savings, eco-consciousness and efficiency!

This is the fifth time I have bought from Backmarket (2 iPhones, 2 iPads and a laptop). I ordered an Iphone 13 with an excellent category and I got one that looks brand new. If they don't tell me it's reconditioned I don't believe it. It is perfect and the battery is 98%. A 10 for Backmarket.

i ordered from backmarket with a lot of trepidation, given the negative feedback i'd seen. however, my phone was at the end of its life and i didn't want to buy another in the same range, so i thought i'd get a refurbished top range, and at worst it'll be at least as powerful as my old phone.... i chose my phone (google pixel 6) based on the retailer and their ratings, even if it meant paying a bit more. it ended up with axore (italy). i didn't have very high expectations, so i'm pleasantly surprised. the phone works very well, the camera too, the battery lasts well (one day with moderate use). it heats up slightly when you use it too much, but i don't use it for that so it doesn't bother me. the parcel took a while to arrive but that's not the fault of the retailer but ups. so i'm happy with this purchase.

Apple Iphone 12 64GB with new battery option bought from Axore The phone is indeed like new, no scratches on the screen, back glass changed, not original but new. A mark on the aluminium edge of the smartphone is understandable for a refurbished phone. In principle, the phone comes from the American market. In terms of performance everything is ok, the new battery in 100% capacity seems suitable for use. All in all, a seller to recommend.

One week's use of the "Premium" refurbished Google Pixel 5. I'm very happy with it. The reverse over this period would have been dramatic. The refurbishment centre had forgotten the included USB cable but BackMarket helped me deal with the situation really quickly. I'm-content. ☼

I'm delighted, the phone looks like new, the functions are perfect and I opted for a premium model. This is my first experience of buying a refurbished phone, so we'll see over time, but at this stage I'm very satisfied.