Customer reviews for Refurbished Thermomix

As far as shipping was concerned, the food processor was very well protected, which avoided the inconveniences that can sometimes occur. The food processor arrived in its original box, with all the accessories, and even the recipe book! Everything was clean and as good as new. Honestly, there's nothing to complain about, even after using it a few times. I don't regret my purchase at all :)

I ordered 2 in perfect condition, supposedly, 1 ok, the other the blade is broken, I have to change it, the service is hell on the internet, the products come from Spain, so I'm not going to send back a robot at my expense which is going to cost me more than if I bought a blade at 30 euros. So, not great in terms of customer service, not great products, because they're supposedly checked but they're not. When I placed an order for 1200 euros, I thought I would receive a product in the condition I asked for. This is not the case.

It's not bad! I haven't had time to try it out thoroughly yet, but it makes great ice creams and that's already great. The butternut velouté is killer too. I can't wait to discover its other capabilities.

I was very happy with the Thermomix, only the colour was supposed to be white and was a beige, which doesn't fit into my white kitchen at all, what a shame! The idea of the Back Market is great and the order and dispatch were also great.

It's a shame the food processor didn't come with instructions. I had quite a hard time opening the lid and had to buy a recipe book to start using the food processor. Otherwise, I'm slowly getting the hang of it.

The robot works very well and is operational. Just a little problem with the screen fogging up the other day, but that's gone now. I've used the robot again since then and no problems. I'd already had a TM31, which made it easier to get to grips with. For the moment, I'm very happy to have chosen a reconditioned product.

The thermomix asks for updates in a loop... each time it performs the same updates but they don't seem to be saved because when it restarts it starts again with an update... it's a loop.

Ordered and delivered without any problems, as expected. As far as the THERMOMIX ordered was concerned, all the accessories were in perfect condition and replaced with new ones. The only small problem was with the description of the condition of the item. Described as "in excellent condition", the cracks and burn marks on the front of the appliance were not mentioned. Admittedly, this is more aesthetic than functional, but it would have been useful. I'm delighted with my purchase.

Vorweck tm5 product received quickly and in very good condition. I was missing an accessory but the support team dealt with the problem in a professional and attentive manner, going further than I would have expected. Well done and thank you!