Customer reviews for Refurbished Thermomix

I ordered 2 in perfect condition, supposedly, 1 ok, the other the blade is broken, I have to change it, the service is hell on the internet, the products come from Spain, so I'm not going to send back a robot at my expense which is going to cost me more than if I bought a blade at 30 euros. So, not great in terms of customer service, not great products, because they're supposedly checked but they're not. When I placed an order for 1200 euros, I thought I would receive a product in the condition I asked for. This is not the case.

It's not bad! I haven't had time to try it out thoroughly yet, but it makes great ice creams and that's already great. The butternut velouté is killer too. I can't wait to discover its other capabilities.

It's a shame the food processor didn't come with instructions. I had quite a hard time opening the lid and had to buy a recipe book to start using the food processor. Otherwise, I'm slowly getting the hang of it.

I was very happy with the Thermomix, only the colour was supposed to be white and was a beige, which doesn't fit into my white kitchen at all, what a shame! The idea of the Back Market is great and the order and dispatch were also great.

The thermomix asks for updates in a loop... each time it performs the same updates but they don't seem to be saved because when it restarts it starts again with an update... it's a loop.

Ordered and delivered without any problems, as expected. As far as the THERMOMIX ordered was concerned, all the accessories were in perfect condition and replaced with new ones. The only small problem was with the description of the condition of the item. Described as "in excellent condition", the cracks and burn marks on the front of the appliance were not mentioned. Admittedly, this is more aesthetic than functional, but it would have been useful. I'm delighted with my purchase.

The robot works very well and is operational. Just a little problem with the screen fogging up the other day, but that's gone now. I've used the robot again since then and no problems. I'd already had a TM31, which made it easier to get to grips with. For the moment, I'm very happy to have chosen a reconditioned product.

I don't know if this is normal? But when I use the turbo I get the impression that the turbo button isn't working properly. This is my personal opinion. When I press it and release it, it still works for about two or three seconds after I release it. Is that normal? I think not? No, apparently I'm very happy with my choice.

I have bought twice here? The first time was ideal, the second time we had to return the robot but they sent another one quickly. They were quick to reply and to solve the problem. I will buy here again.