Customer reviews

4.3/5

29,715 verified reviews in the last 6 months.

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  • J

    Jaye9464 J.

    Reviewed in United Kingdom on 27 December 2023

    5/5
    Ordered a Samsung Galaxy S10+ Not only did it arrive bang on time but it was immaculate. One would never know it was refurbished. Works wonderfully, looks magnificent and I'm so happy with 'Back Market' I'm telling everyone to do the same. Thank you.
    Galaxy S10+ 128GB - White - Unlocked

    Purchased on the 8 December 2023

  • I

    Ivan P.

    Reviewed in United Kingdom on 8 November 2023

    5/5
    Entirely satisfied with my refurbished purchase from Back Market. Looked like new, a ghost of previous ownership in the form of a vodaphone app and Irish news feeds, which have faded away as the phone has identified me from login to the variety of social media and the middle England location data now populating it. Took advantage of the excellent value 2 year accidental damage plan and, with my Galaxy A41 in a sturdy wrap-around case, hope never to have to test it out. My experience to date is that you can buy with confidence from Back Market. Thank-you.
    Galaxy A41 64GB - Black - Unlocked - Dual-SIM

    Purchased on the 23 October 2023

  • L

    Lynne P.

    Reviewed in United Kingdom on 10 December 2023

    4.8/5
    I purchased my refurbished Galaxy S20 FE 5G 128GBrket a - Green - Unlocked - Dual-SIM after being let down by another on-line company. The purchase was smooth and efficient and my phone arrived within a few days. The description of the condition was ‘very good’ and I can state that it was exactly that with only a minuscule scratch near the edge of the screen. I am very happy with the phone & service that I received and would definitely use Back Market again. Highly recommended
    Galaxy S20 FE 5G 128GB - Green - Unlocked - Dual-SIM

    Purchased on the 23 November 2023

  • C

    Conor H.

    Reviewed in United Kingdom on 3 December 2023

    4/5
    Fantastic deal and quality phone. Was a much need upgrade from my ipohone 7, which this feels like a smartphone gone light speed! Couldn't tell it was refurbished as screen was great, phones great and the battery life is very good - got mine in "excellent condition" so can't comment on other grades 😀
    Galaxy S23 Ultra 512GB - Black - Unlocked - Dual-SIM

    Purchased on the 21 November 2023

  • R

    Richard N.

    Reviewed in United Kingdom on 22 April 2024

    4.9/5
    Well I must say I was a little dubious ordering a refurbished phone but honestly I'm more than happy with it. You wouldn't know it was refurbished at all. I went for the excellent condition samsung s21 and it's perfect and £95 cheaper than anywhere else offering the same phone.
    Galaxy S21 5G 128GB - Grey - Unlocked

    Purchased on the 6 April 2024

  • H

    Howard S.

    Reviewed in United Kingdom on 21 April 2024

    4.9/5
    Arrived quickly. Condition (pristine) was accurate - no marks or scratches. Set-up was fine just like a new phone (fairly easy with Samsung Smart Switch). Battery condition is good - retains charge well. A bargain compared to a new phone - and I prefer to use refurbished equipment as long as the condition, price and technology meet my needs. Full marks (so far).
    Galaxy S21 5G 256GB - Grey - Unlocked - Dual-SIM

    Purchased on the 10 April 2024

  • D

    Des P.

    Reviewed in United Kingdom on 7 April 2024

    4.9/5
    I bought the refurbished Samsung A71 for my wife, as she kept on complaining that the camera on my A71 were far superior to the ones her phone produced. First delivery: we were away from home and not due back until Sunday 24th March 2024. Late pm on the previous Friday (22nd), I placed the order, having noted that the scheduled delivery will be either Monday 25th or Tuesday 26th. The first delivery attempt was on the Saturday, the second on the Sunday (an hour before we got home), and the third and successful delivery was on the Monday. Am I complaining? No, certainly not, thank you for the prompt service. Second, the phone: The only indication that the phone wasn't brand new was the back-plate; but as my wife uses a cover, who cares? It was easy to set up and my wife is pleased with it. Phew! A new-ish A71 for half the price of a new one; thank you Back Market.
    Galaxy A71 128GB - Silver - Unlocked - Dual-SIM

    Purchased on the 22 March 2024

  • L

    Lesley M.

    Reviewed in United Kingdom on 29 February 2024

    4.9/5
    This is the second phone l've bought so l had high expectations. I was not disappointed! Another fast delivery and a phone in what looked like perfect condition. I'm so glad l updated and l love my Samsung Galaxy S 21. I updated mostly for the camera as l do art/ use my phone camera a lot..what a difference from my old phone. I would buy from Back Market in future again, confident l'd be getting a great service/site to buy refurbished tech.
    Galaxy S21+ 5G 128GB - Black - Unlocked

    Purchased on the 11 February 2024

  • C

    Cerasela O.

    Reviewed in United Kingdom on 25 February 2024

    5/5
    First I want to say that I was pleased to receive the order earlier than I expected it. Second the phone is absolutely as described. I was a bit sceptical at the begging thinking that a refurbished phone will never be the same as the new one but now that I've received my Samsung Galaxy s22 ultra all I can say that you can bet is new and not refurbished. Would I buy anything else from Back Market? Yeees, of course. I recommend 💯. Thank you 🙂
    Galaxy S22 Ultra 5G 128GB - Black - Unlocked - Dual-SIM

    Purchased on the 22 February 2024

  • A

    Andre R.

    Reviewed in United Kingdom on 25 February 2024

    4/5
    First time I've used back market, I admit I was uncertain if buying a refurbished phone was a good move. But with the 12mth warranty felt well they must feel confident of their phones! So I gave it a try, and so far so good. The phone was in an almost as new condition which surprised me and exceeded my expectations. Lots of communication along the way keeping me informed on delivery. I also was able to trade in an old samsung for £43 that I didnt plan on doing. I thought its at least a saving off the price I paid for the new one. So yes was pleasantly surprised and would buy again in the future that offers the chance to buy a more high end phone for a more affordable cost. If I had to make one negative, which really isnt a big issue, the deposit for the trade in takes upto 6 working days to go into a bank. But as promised I did receive the funds within the 6 working days. Otherwise, yep, liked everything.
    Galaxy S21 5G 128GB - White - Unlocked - Dual-SIM

    Purchased on the 9 February 2024