Customer reviews for iPhone XS Max

4.3/5

80 verified reviews in the last 6 months.

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  • S

    Simon D.

    5/5

    Reviewed in United Kingdom on 12 November 2023

    Really impressed with the simple and quality of the price and product description, absolutely brilliant and trustworthy. Chose the exceptional and no scrapes bumps or anything - well done Backmarket! A new leader in refurbished - I’ll be back.
    iPhone XS Max

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    Purchased on the 30 October 2023

  • P

    Philip B.

    5/5

    Reviewed in United Kingdom on 16 November 2023

    I brought the iPhone XS Max 256GB for more storage for photos and better camera quality. The camera didn’t disappoint is takes clear definition photos and there are settings to edit and adjust your photo’s. With 256GB there’s more than enough storage for what I wanted it for. The iPhone also has a large screen great for watching videos and viewing webpages. There’s alot of features on the iPhone so you can tweak how you like your phone, everything else is app based so that’s just user preference. Condition of the iPhone was nearly mint condition till I noticed two scratches on the screen but they don’t effect the use, plus I’m getting the new screen protector that uses gel technology so won’t even see them again. This is the 2nd time we’ve ordered from back market and have been impressed with there products and service.
    iPhone XS Max

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    Purchased on the 30 October 2023

  • L

    Lewis R.

    4.1/5

    Reviewed in United Kingdom on 5 February 2024

    Phone is in good condition and delivery was very good. The top of the screen does flicker sometimes and the battery seems to have been replaced but provides a notification that something might be wrong with the battery or it isn’t an apple part. Holds battery fine though.
    iPhone XS Max

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    Purchased on the 17 January 2024

  • L

    Lyn J.

    4.9/5

    Reviewed in United Kingdom on 5 November 2023

    I honestly have to say best thing I ever did buying through back market, the phone arrived so quickly without a mark on it, I definitely will use back market again and I’ve told family and friends all about you, very happy c
    iPhone XS Max

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    Purchased on the 20 October 2023

  • B

    Beverley B.

    5/5

    Reviewed in United Kingdom on 1 January 2024

    After accidentally getting my phone wet and watching it die, l was at a lost of what to do next, l didn’t want a new contract with a new phone, l turned to my daughter who suggested Back Market, l had heard about the company as l had since a advert on the tv in Spain, l went on your website and did a lot of research going back and forth with another company and l was amazed at what you offered and the prices, l could not believe the difference, but after 3 days of yes, no, yes , l decided to buy fro. You and l was not disappointed, phone arrived within 24 hours and was just as described, it was perfect, loaded everything on to it and l am so glad l choose Backmarket and would recommend them to anyone looking to buy a phone. Battery working. Phone on great condition absolutely amazing, great communication with the company. From now on this is the way l will buy a phone. Thank you
    iPhone XS Max

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    Purchased on the 18 December 2023

  • J

    John B.

    4.1/5

    Reviewed in United Kingdom on 27 December 2023

    First time using Back Market, Paid for A grade phone, tbf was pretty good shape, could have done with the mic and speakers properly cleaning. For the extra money paid. As it’s a Christmas Present for my 10 year old daughter. So out of 10, I would give the phone quality 8 of 10, reason being. No box, not cleaned good enough, for the extra that I paid, I was expecting it properly cleaned, but the communication was good and arrived on time. The phone although not new was in good condition and the battery is above average consumption.
    iPhone XS Max

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    Purchased on the 10 December 2023

  • B

    Brian M.

    4.5/5

    Reviewed in United Kingdom on 9 February 2024

    This is my third purchase from this company and it's a great quality product just as the other two still are. It was sent with free tracking and arrived promptly less than 24 hours from my order in protective recyclable packaging. The iPhone was in superb condition except for a mark on the screen that was not described or highlighted in the description however it doesn't affect the view of the screen whilst on. Also the cable included did not come with a plug I needed so I had to purchase a new plug but I'm sure this was something I should have been aware of. I have used BACKMARKET for years now and they have never let me down each product is clean and feels like new there is no better place to get a superb quality product at such a great price.
    iPhone XS Max

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    Purchased on the 6 February 2024

  • D

    Dinesh K.

    4.7/5

    Reviewed in United Kingdom on 29 January 2024

    i ordered iPhone xs max in excellent condition instead of buying a new mobile and the thing is battery percentage is 💯 I'm amused and it's a great offer too
    iPhone XS Max

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    Purchased on the 26 January 2024

  • D

    David R.

    4/5

    Reviewed in United Kingdom on 21 December 2023

    The phone arrived on time, when you said that it would, & was efficiently packed for safe delivery. The phone looked to be great and I have now charged it up ready to move info from my old phone onto the replacement. At the same time as buying the phone I had accepted the offer of a suitable protective cover to protect the phone as I had nothing of a suitable size to protect it in use. This came separately during the next week and then I found that it was too small to fit the XS Max and had come from another location. It had not occurred to me that you would offer for sale a cover that would not be designed to go with the phone being bought ! So full marks for the phone and please can you say how to return the small cover & exchange it for a max cover that fits the phone. Then I will be delighted with the purchase.
    iPhone XS Max
     

    Purchased on the 5 December 2023

  • M

    Michelle L.

    4.9/5

    Reviewed in United Kingdom on 17 December 2023

    Although I chose the fair condition, I cannot believe this phone is not brand new. Great customer service and the delivery was really quick. Will definitely use again
    iPhone XS Max

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    Purchased on the 15 December 2023

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